Solutions Consultant (Dutch & English)

Solutions Consultant (Dutch & English) Location: Sofia, Bulgaria Work Model: On-Site Schedule: Monday to Friday | 10:00 – 19:00 About the Role Are you passionate about helping customers and delivering outstanding service? We are looking for a Dutch-speaking Solutions Consultant to join a dynamic international team supporting one of the world's leading technology brands. In this role, you will assist customers through phone, chat, and email channels, providing guidance, troubleshooting, and support across a variety of digital products and services. This is an excellent opportunity for customer-focused professionals who enjoy problem-solving and working in a fast-paced environment. Your Responsibilities Provide customer support via phone, chat, and email. Handle customer inquiries with professionalism and empathy. Assist users with account-related questions and service navigation. Troubleshoot non-technical issues across various digital products and services. Deliver accurate information and effective solutions to customer concerns. Ensure a high level of customer satisfaction and service quality. Maintain detailed and accurate records of customer interactions. Collaborate with internal teams to resolve complex cases when needed. Requirements Fluent Dutch (C1/C2 level). Good command of English (B2 level or higher). Previous experience in customer service, customer support, consulting, or related roles is an advantage. Excellent communication and interpersonal skills. Strong problem-solving abilities and customer-oriented mindset. Ability to work independently and as part of an international team. Comfortable using multiple digital tools and systems. What We Offer Competitive salary and performance-based bonus. Relocation package to Bulgaria. Relocation bonus to support your move and initial expenses. Temporary accommodation upon arrival. Full on-site training and continuous learning opportunities. International and multicultural work environment. Career development opportunities within a global organization. Health and well-being benefits. Stable full-time employment with long-term growth prospects. Why Join Us? Become part of a globally recognized technology support environment where you can develop your career, gain valuable international experience, and make a real impact by helping customers every day while living in Sofia, Bulgaria.