Spanish-speaking Customer Support Representative (FinTech) | Lisbon

Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Support Spanish-speaking merchants of an international financial technology company specialising in digital payments and point-of-sale solutions

• Handle customer enquiries via phone, email and chat in a professional and friendly manner

• Assist merchants with account creation, onboarding and general account management

• Provide technical support for payment applications, card readers and related accessories

• Resolve enquiries related to transactions, deposits, payment processing and activity reports

• Support customers with product orders, logistics and delivery-related questions

• Identify customer needs and recommend suitable products or services when appropriate

• Document interactions accurately and collaborate with internal teams on complex cases

REQUIREMENTS:

• Native or fluent Spanish and English at B2 level minimum

• Excellent communication and customer service skills

• Good technical aptitude and basic troubleshooting abilities

• Strong problem-solving skills and attention to detail

• Comfortable using computers and digital customer support tools

• Commercial awareness and willingness to identify upselling opportunities

• Willingness to work on-site in Lisbon

• Flexibility to work rotational shifts Monday to Sunday, between 15:00 and 00:00

• Previous experience in Customer Support, Technical Support, Payments or FinTech is an advantage

OFFER:

• Competitive salary paid in 14 instalments per year

• Paid 10-working-day training programme

• Health insurance from the first day of employment

• Meal allowance of €7 per working day

• 22 days of annual leave

• Documentation support

• Relocation support for candidates living far from the office (airport pick-up, accommodation, relocation reimbursement)

• And many more!!