Customer Support Representative (German)

Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: On-site

Employment type: Full-time (6-month contract)

DUTIES & RESPONSIBILITIES:

• Take an active role from day one in identifying opportunities to enhance service quality and the overall user experience

• Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat

• Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical and product-related issues

• Maintain strong customer satisfaction by ensuring high-quality case handling and timely updates

• Meet service level commitments across channels while improving productivity and resolution times

• Partner with internal technical experts to educate advertisers on product features, best practices and common issue types

REQUIREMENTS:

• Native/fluent German, both verbal and written

• Fluent English (minimum B2 level)

• Experience in paid campaign management is mandatory

• Background in digital marketing (degree in Marketing or a related field is a plus)

• Experience in a contact centre or service environment, ideally within Ad Tech or digital advertising

• Strong familiarity with social media platforms and a basic understanding of digital advertising

• Excellent customer service skills

• Ability to work effectively both independently and as part of a team

• Available for rotating shifts, Monday to Sunday (initially 07:00 to 19:00, later 24/7)

BENEFITS:

• Competitive salary paid 14 times per year

• Signing bonus and monthly complexity bonus

• Daily meal allowance

• Health insurance

• Modern office in the city centre, easy to reach by public transport

• Comprehensive initial training and coaching

• Relocation support for candidates moving from abroad: room in a shared apartment for up to 12 months

• And much more!