Sr Personal Loans Manager

Current Employees of Happen Bank: Please apply via your internal Workday Account Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more. About the Role The Sr Personal Loans Strategy Manager owns Happen Bank's Online & Mobile Banking digital lending channel, driving the strategy, performance, and end-to-end execution behind Personal Loan originations across our member segments. This role manages the channel roadmap independently—spanning core offer programs like TopUp, Refinance, and Pre-Approved/Prescreen, as well as new growth initiatives—and is accountable for the quality and results of everything that runs through it. The ideal candidate takes full ownership of outcomes, operates with a high degree of independence, and brings a test-and-learn mindset to a fast-paced, cross-functional environment. What You'll Do Own the Online & Mobile Banking channel end-to-end—strategy, roadmap, and execution—driving Personal Loan originations and growth across member segments Manage scoped channel initiatives across core offer programs such as TopUp, Refinance, and Pre-Approved/Prescreen, as well as new digital growth opportunities, owning the quality of outputs from planning through delivery Apply data to evaluate channel performance, connect results to broader Personal Loans goals, and surface insights and recommendations to senior stakeholders Partner with Product, Marketing, Risk, Technology, and Finance as the accountable business owner of the digital channel, aligning cross-functional partners around a shared roadmap and goals Design and run experiments to validate hypotheses, learn from outcomes, and continuously improve channel performance, sharing effective approaches and results with peers Drive adoption of AI tools and approaches within the channel's scope of work, building judgment around where they add value and where successful approaches can be scaled Identify and test new approaches to channel-level opportunities and challenges across eligibility, pricing, user experience, and personalization About You 6+ years of experience in financial services, fintech, consulting, or a related field Bachelor's degree or higher, or equivalent combination of education and experience Track record of independently owning a scoped area of the business and managing priorities and workload with minimal guidance Strong understanding of unsecured lending unit economics and digital or online banking channels Strong analytical and problem-solving skills with a track record of applying data and experimentation to drive decisions and improve outcomes You have hands-on experience using AI tools to accelerate your work and improve output quality, and you're comfortable showing others how. You see AI as part of owning your domain, not just a nice-to-have, while remaining thoughtful about its limitations and where human judgment matters most, especially where lending decisions and sensitive data are involved Ability to build strong cross-functional partnerships and adapt your communication and approach to the needs of different stakeholders in a fast-paced, matrixed environment Strong communication skills with the ability to clearly and concisely convey insights and recommendations to senior stakeholders Detail-oriented with a strong focus on accuracy, ownership, and follow-through Nice to Have Proficiency in SQL, Python, or similar analytical tools Work Location San Francisco The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level. Time Zone Requirements Local hours (PT) While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary. Travel Requirements As needed travel to Happen Bank offices and/or other locations, as needed. Compensation The target base salary range for this position is 156,000-180,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings). We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more. #LI-Hybrid #LI-AH1 Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@happen.com. Notice on AI Tool Use For select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process. You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out. During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment-related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment. We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information, please refer to our Privacy Disclosure . We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.