Support Engineer

ReOrbit is looking for a Support Engineer, Mission Operations and Ground Segment

As our Support Engineer for Mission Operations and Ground Segment Systems, you will be a key part of the team that keeps our operational systems running smoothly every day. You will support routine operations, investigate first-line issues, and keep procedures and documentation accurate, all while learning from experienced engineers and growing your expertise in spacecraft and ground segment operations.

It's an exciting chance to join a dynamic start-up, with the opportunity to make a real impact, to reach our goal of pushing the boundaries of space data transfer.

Responsibilities

• Support the day-to-day operation, monitoring, and maintenance of mission operations and ground segment systems.

• Assist with routine checks of mission control systems, ground systems, telemetry processing, data flows, and operational support tools.

• Support spacecraft and ground segment operations teams during routine operations, test campaigns, simulations, and mission readiness activities.

• Support Orbit Determination and Analysis, Mission Planning, and related operational products by assisting with data checks, planning inputs, validation activities, and routine coordination.

• Investigate first-line technical issues affecting operational systems, escalating complex issues to senior engineers, system owners, vendors, or specialist teams.

• Maintain and update operational procedures, work instructions, support guides, troubleshooting material, and technical documentation.

• Support training activities by helping prepare training material, console guides, practical exercises, and onboarding support for new team members.

• Participate in anomaly response, incident investigation, root cause analysis, and corrective action tracking under the guidance of senior team members.

• Support maintenance windows, system updates, verification activities, and regression checks for mission operations and ground segment systems.

• Contribute to continuous improvement by identifying recurring issues, documentation gaps, training needs, and opportunities to improve operational efficiency.

Skills and Requirements

• Background in satellite operations, ground segment operations, mission operations, systems support, or a related technical environment.

• Good understanding of operational systems, technical support processes, and troubleshooting methods.

• Ability to follow and maintain operational procedures, support guides, checklists, and technical documentation.

• Strong attention to detail, especially when working with operational data, system status, logs, and configuration information.

• Good communication skills, with the ability to work effectively with operations, engineering, IT, security, and vendor teams.

• Ability to support time-critical operational activities in a calm, structured, and methodical way.

• Willingness to learn spacecraft operations, mission control systems, ground segment architecture, mission planning, and operational readiness processes.

• Strong ownership mindset, with the ability to track issues through to closure and keep stakeholders informed.

Nice to Have

• Experience with mission control systems, TT&C systems, ground stations, telemetry monitoring, or command and control environments.

• Familiarity with Linux, Windows server environments, networking basics, scripting, databases, monitoring tools, or log analysis.

• Exposure to Orbit Determination and Analysis, Mission Planning, flight dynamics products, pass planning, contact scheduling, or operational planning tools.

• Experience supporting training material, operational documentation, knowledge bases, or internal support guides.

• Experience in a spacecraft, aviation, defence, telecoms, critical infrastructure, or 24/7 operations environment.

What does ReOrbit do?

ReOrbit builds the foundation for the next generation of space applications by transforming satellites into truly intelligent, interconnected platforms, defined by software. Our satellite design philosophy revolves around the idea that satellites must network, communicate with each other and thus improve mission efficiency. How can this be achieved? Thanks to a flexible software-first architecture, where all these aspects are dealt with upfront in the mission concept, as integrated functionalities.

ReOrbit’s top-notch team of software engineers and system architects develop in-house software, procure hardware from the best-in-class suppliers, and seamlessly integrate the components to create flexible and secure satellites. Today, we are a rapidly growing company building a very strong multidisciplinary team to support our activities. We are headquartered in Helsinki, Finland with a subsidiary in Bariloche, Argentina.

Working at ReOrbit

At ReOrbit, we are focused on building a strong team as we believe nothing can be accomplished without innovative, humble and curious minds working together on a common goal. We’re all about fostering an inclusive, dynamic environment where equality and diversity are our strength.

We offer

• Challenging but rewarding environment – you will thrive if you are always reflecting on how to make things better. Your ideas will be heard.

• Ambitious and supportive network of people, who are motivated to change the space industry, bringing expertise from both classic and new space .

• Benefits such as lunch vouchers, events, parties, occupational health care and additional health insurance - but most importantly a possibility to be a part of a unique and diverse team, connected by similar mindset and sense of humor.

• We like to spend time together! You can choose activities whichever is to your liking – runOrbit, climbOrbit; become ping pong or board games champion.

• We support relocation and integration into Finnish society, find some experiences about relocation here

Please, submit your application as soon as possible - we are excited to hear from you and can’t wait to discover your unique skills and experiences.

For agencies: We do not accept unsolicited CVs for our open vacancies. Any CV sent to our team unsolicited will reserve us the right to pursue a candidate without obligation to the sender. All candidate submissions must be conducted through our official channels and in accordance with our terms of engagement.