Tech Customer Service Representative (Italian + English)

Job Title: Tech Customer Service Representative (Italian + English) Location: Remote – Based in Lisbon, Portugal Start Date: 02 June 2026 Schedule Monday to Saturday (including bank holidays) Rotational shifts between 08:00 and 19:00 2 days off per week: Sunday + 1 rotational day Salary & Benefits Base salary: 1024€ x 14 months Welcome Bonus: 225€ x 12 months (paid in 12 monthly installments during the first year) Meal allowance: 7.63€ per working day Health insurance from Day 1 (employee contribution required; free after 6 months of contract) About the Role We are looking for a Tech Customer Service Representative who is fluent in Italian and English to support customers and resolve technical issues while delivering an excellent customer experience. Key Qualities We're Looking For Problem solver – You think quickly and find solutions that make customers happy Empathetic and patient – You handle frustrated customers with professionalism and care Detail‑oriented – You track issues carefully and follow up until they are resolved Resilient under pressure – You stay calm and focused in busy environments Strong communicator – You explain solutions clearly and confidently Tech‑savvy and comfortable working with digital tools Able to turn customer frustration into satisfaction and loyalty Requirements Fluency in Italian and English (written and spoken) Previous experience in Customer Service is preferred Previous experience in sales is a plus , but not mandatory Good technical understanding and ability to troubleshoot basic issues Relocation from outside of Portugal: Shared accommodation (up to 12 months) (details discussed during interview) No Flight Ticket