Accessibility Specialist / Accessibility Consultant / Accessibility Manager

Role Description The Accessibility Specialist / Accessibility Consultant / Accessibility Manager is a full-time, hybrid role based in Singapore, with some flexibility for working from home. The role focuses on assessing, improving, and managing accessibility measures related to the European Card and associated services, ensuring that individuals with disabilities experience equitable and respectful access across public and private settings. Day-to-day tasks include evaluating accessibility processes, advising stakeholders on inclusive practices, developing accessibility guidelines and training materials, and collaborating with partners to align services with international accessibility standards. The role also involves engaging with persons with disabilities and advocacy groups to gather feedback, conducting awareness sessions, and supporting crisis-response protocols for panic and stress situations. The specialist will document findings, monitor compliance, and report on accessibility improvements and outcomes.

Qualifications

• Strong knowledge of disability rights, accessibility standards (e.g., WCAG, universal design principles), and inclusive practices across public services and events.
• Experience in accessibility assessment, policy development, and advisory work for organizations, preferably in healthcare, transport, or public-sector contexts.
• Excellent communication, stakeholder engagement, and training skills, with the ability to explain complex accessibility topics to diverse audiences.
• Proven ability to conduct user research or consultations with persons with disabilities, translate insights into practical improvements, and manage projects end to end.
• Ability to work effectively in a hybrid environment, demonstrate cultural sensitivity, and collaborate with international teams and partners.
• Relevant degree or professional certification in accessibility, disability studies, human-centered design, social work, public policy, or a related field is preferred.
• Experience with crisis-management protocols, service design, or emergency response planning for vulnerable populations is an advantage.