Account Associate | Promotional Products & Branded Merchandise

Flowz Staffing is looking for a detail-oriented and customer-focused Account Associate to support our client’s sales and account management teams in the promotional products and branded merchandise industry.

In this role, you’ll help manage customer orders, prepare quotations, research products, coordinate artwork approvals, and track orders from production through delivery. The ideal candidate is organized, proactive, and committed to providing excellent customer service while ensuring every order is processed accurately and on time.

Key Responsibilities

• Support sales representatives with customer orders, quotations, and account administration.
• Process orders accurately, including product specifications, pricing, quantities, and shipping details.
• Research promotional products based on customer requirements, budgets, and project needs.
• Coordinate artwork proofs, customer approvals, and supplier communications.
• Monitor production schedules, shipping updates, and delivery timelines.
• Respond to customer inquiries and resolve order-related issues promptly.
• Maintain accurate customer records, order details, and internal system updates.
• Manage multiple orders and deadlines while maintaining high standards of accuracy and service.

Qualifications

• At least 2 years of experience in account support, sales administration, customer service, order processing, or a related role.
• Experience in promotional products, branded merchandise, corporate gifting, or the printing industry.
• Familiarity with supplier coordination, artwork proofs, and production workflows.
• Experience using CRM platforms, order management systems, or inventory tracking tools.
• Strong data entry skills and exceptional attention to detail.
• Proficiency in Microsoft Excel and the Microsoft Office Suite.
• Excellent written and verbal English communication skills.
• Strong organizational, time-management, and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines accurately.
• Willingness to learn new systems and software.
• Ability to work independently and reliably in a remote environment.

What We’re Looking For

We’re seeking someone who enjoys keeping projects organized, coordinating with customers and suppliers, following up on approvals, and making sure every order moves smoothly from start to finish.

If you’re proactive, detail-oriented, and passionate about delivering a great customer experience, we’d love to hear from you!

How to Apply

Interested candidates may send their updated CV to recruitment@flowz.com.

Email Subject: Account Associate – Full Name

Example: Account Associate – Jane Smith

Know someone who would be a great fit? Feel free to share this opportunity with them!