Account Manager - Durban / Richards Bay (Remote)
Vox TelecomVox Telecom is a leading telecommunications operator providing security, voice, data, and collaboration services to the southern African market. The Group serves both business and consumer sectors and maintains offices in Johannesburg, Pretoria, Durban, Cape Town, Port Elizabeth, and Windhoek, Namibia.
Established in 1998, Vox has grown into one of the major players in the telecoms market and is recognized as one of the largest black-owned telecommunications companies in South Africa. The company focuses on innovative solutions, customer-centric service, and sustainable growth across diverse markets.
For more information about Vox, visit www.vox.co.za.
Vox Telecom is seeking an experienced Account Manager based in Richards Bay to join our team in a full-time remote capacity. This role is ideally suited to a self-motivated sales professional who can effectively manage customer relationships while working independently from Richards Bay.
The successful candidate will manage a portfolio of business clients, ensuring strong relationships, high levels of customer satisfaction, and customer retention. Responsibilities include understanding client requirements, presenting suitable security, voice, data, connectivity, collaboration, and ICT solutions, preparing proposals and quotations, and coordinating service delivery with internal teams.
The Account Manager will conduct regular client engagements across the Richards Bay and surrounding regions, monitor account performance, respond to customer queries, manage escalations, and identify opportunities for upselling and cross-selling. The role also includes maintaining accurate CRM records, conducting account reviews, and collaborating closely with sales, technical, and support teams to deliver exceptional customer experiences.
This position is primarily remote, with the expectation that the successful candidate will attend the Durban office once per month for sales meetings, team collaboration sessions, training, and business updates.
- Strong client relationship management and customer service skills, with the ability to build trust and maintain long-term partnerships.
- Proven sales, negotiation, and account growth skills, including experience identifying opportunities, presenting solutions, and closing deals.
- Knowledge of telecommunications products and services (voice, data, connectivity, collaboration tools) or related ICT solutions.
- Excellent written and verbal communication skills, including presentation abilities and the capability to explain technical concepts in simple terms.
- Strong organizational and analytical skills, including experience managing multiple accounts, utilizing CRM systems, and tracking performance metrics.
- Ability to work independently in a remote environment while maintaining close collaboration with onsite and remote teams.
- Previous experience in account management, sales, business development, or customer success, preferably within the telecommunications, ICT, or technology sectors.
- A relevant post-school qualification in Business, Sales, Marketing, Communications, or a related field will be advantageous.
- Must be based in Richards Bay or surrounding areas and be willing to travel within the region to meet clients and attend the Durban office once per month.
Location: Richards Bay, KwaZulu-Natal (Remote)
Reporting To: Regional Sales Manager
- Travel Requirement: Local travel for customer engagements and once monthly travel to the Durban office.