Account Manager Global Health Ltd

Company Description Global Health Limited (ASX: GLH) develops and markets composable software and SaaS platforms that digitally connect the healthcare ecosystem. The company’s portfolio supports people living with chronic and lifelong conditions, such as mental health issues and diabetes, across hospitals, general practice, specialists, allied and community health, mental health services, aged care, and home-based care. Key products include MasterCare for clinical and administrative workflows with AI-enabled automation, ReferralNet for secure encrypted sharing of patient data, and HotHealth as a digital front door for telehealth, bookings, payments, and online engagement. Lifecard empowers individuals to manage their own health data from clinical encounters, wearables, and remote monitoring devices in one personal record. Together, these platforms promote collaborative care, streamline workflows, and improve productivity, profitability, and sustainable health outcomes.

Role Description The Account Manager Global Health Ltd role is a full-time, hybrid position based in Melbourne, VIC, with flexibility for some work from home. The Account Manager will manage and grow relationships with healthcare clients across Global Health’s product portfolio, acting as a primary point of contact for operational and strategic account matters. Day-to-day responsibilities include understanding client objectives, coordinating onboarding and implementation activities, monitoring product usage, and identifying opportunities to enhance value through additional features or solutions. The role involves preparing and delivering account reviews, managing renewal and upsell activities, responding to client queries, and working with internal teams such as product, support, and sales to resolve issues and improve the customer experience. The Account Manager will also gather client feedback to inform product development and contribute to continuous improvement of account management processes.

Qualifications

• Proven experience in account management, customer success, or client-facing roles within healthcare, health IT, or SaaS environments.
• Strong skills in relationship building, stakeholder management, and collaborative communication with clinical and non-clinical teams.
• Ability to understand and explain digital health solutions, including cloud-based platforms, integrations, and data security concepts.
• Competence in planning and prioritizing workloads, managing multiple accounts, and meeting agreed timelines and performance targets.
• Experience in needs analysis, solution-oriented problem solving, and identifying opportunities for product adoption and growth.
• Comfort with data analysis and reporting to prepare account reviews, usage reports, and recommendations for clients.
• Relevant tertiary qualification in business, health administration, IT, or a related field, or equivalent practical experience.
• Understanding of Australian healthcare settings and workflows (e.g., hospitals, primary care, allied and community health) is highly beneficial.
• Self-motivated, adaptable, and able to work effectively in a hybrid environment combining