Admin Support Assistant

Job Description Role Overview: We are seeking a proactive and detail-focused Admin Support Assistant to join our central team supporting a network of community pharmacies. This role is vital in keeping core administrative functions on track, helping ensure smooth financial processes, maintaining supplier relationships, supporting compliance, and assisting the wider team with reporting and pharmacy-specific tasks. Key Responsibilities: Stock & Supplier Support Assist branches in raising credit notes for missing or incorrect stock using StockRx software Liaise with suppliers to resolve credit and stock issues Chase outstanding supplier invoices and help accounts team in maintaining accurate records Branch Communication & Compliance Respond to messages from the website contact page and forward them to the appropriate team Collect and document complaint details and escalate or manage as appropriate (with potential to take on first-line complaint handling) Follow up with branches to ensure adherence to internal procedures, data submissions, and process compliance Provide general day-to-day support to branches with queries or admin issues Bookkeeping / Cashing up Admin Check weekly cash-up Excel sheets submitted by branches against ATL EPOS data Transfer weekly cash-up figures into the monthly spreadsheet Input Post Office cash deposit data weekly into the tracker, track vs till takings and branch declarations Input end-of-month figures for final submissions Property & Maintenance Coordination Act as point of contact between branches and contractors for property maintenance issues Source competitive quotes via regular contacts and Checkatrade to keep maintenance costs controlled Central Pharmacist Support & NHS Administration Support the central pharmacy team with NHS claims and administrative reporting Assist in preparing compliance and audit documentation as needed Reporting & Data Management Prepare and maintain Excel-based reports for the management team Support data entry and tracking across stock, finance, and operational processes Ensure accurate, timely information is collected and distributed across the business Requirements Key Skills & Requirements: preferred: Strong administrative background with experience in multi-site or retail environments Proficient in Microsoft Excel, with confidence in working with formulas and financial data Excellent communication and interpersonal skills Highly organised and able to manage multiple priorities simultaneously Comfortable liaising with suppliers, contractors, and internal teams Familiarity with EPOS systems (e.g., ATL) and pharmacy tools (e.g., StockRx) Desirable: Previous experience in the retail or healthcare sector Previous experience in multi-site administration Basic understanding of bookkeeping Any experience with government funding bodies e.g. NHS or other Benefits Location: Fully Remote UK Working Hours : 9 am - 6 pm Salary Range: R12 000 - R16 000