Administrative Assistant

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Position Summary

The Receptionist / Administrative Assistant will serve as the first point of contact for visitors, employees, clients, and external partners, providing a professional and welcoming experience while supporting the day-to-day administrative needs of the office.

This role is responsible for managing the reception area, visitor access, correspondence and deliveries, maintaining administrative records and office materials, and supporting meeting coordination. The Receptionist / Administrative Assistant will also support office security by following established Global Security and Safety (GSS) access control, safety, and emergency procedures.

This role requires strong organizational and communication skills, attention to detail, professionalism, discretion, and the ability to manage multiple priorities effectively.

Key Responsibilities

Reception & Visitor Management

• Serve as the first point of contact for visitors, employees, clients, and external partners, providing a professional and welcoming experience.
• Professionally greet, assist, and direct visitors to the appropriate office, meeting room, or personnel.
• Issue visitor badges using the Visitor Management System (SPLAN), where available, and maintain accurate visitor records.
• Notify employees of visitor arrivals and monitor visitor movement within the premises as required.
• Answer, screen, and forward incoming phone calls in a professional and courteous manner.
• Manage incoming correspondence, packages, and deliveries and ensure appropriate distribution.
• Maintain the reception area in a neat, organized, and professional condition.

Administrative & Office Support

• Provide day-to-day administrative and organizational support to the local office.
• Coordinate meetings and support meeting logistics, including room reservations and preparation of meeting spaces.
• Maintain organized digital and physical records and filing systems as required.
• Assist with the preparation and organization of administrative documents, materials, and basic reports.
• Maintain adequate stock of stationery, reception materials, and other necessary office supplies.
• Help ensure the office and reception environment remains organized, professional, and welcoming.

Security & Safety Support

• Follow established Global Security and Safety (GSS) access control, safety, and security procedures.
• Ensure that only authorized personnel and visitors are granted access to the office.
• Monitor visitor movement within the premises in accordance with established procedures.
• Maintain accurate visitor and access records for security and administrative purposes.
• Respond promptly and appropriately to emergencies and escalate matters to the appropriate personnel.
• Follow established emergency protocols and coordinate with relevant personnel when necessary.

Key Competencies

• Customer Service: Provides a professional, welcoming, and service-oriented experience to employees, visitors, clients, and external partners.
• Organizational Skills: Effectively manages multiple responsibilities, priorities, and deadlines.
• Attention to Detail: Maintains accuracy and quality in administrative work and records.
• Communication: Communicates clearly and professionally in verbal and written interactions.
• Proactivity: Anticipates needs and takes appropriate action to ensure smooth day-to-day operations.
• Team Orientation: Works collaboratively and builds positive working relationships.
• Problem Solving: Demonstrates resourcefulness and sound judgment when addressing day-to-day issues.
• Confidentiality: Handles sensitive or confidential information with discretion and professionalism.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• High School diploma or equivalent educational qualification.
• Minimum of two years of experience in reception, administrative support, office coordination, customer service, or a comparable combination of education and relevant work experience.
• Strong verbal and written communication skills in Spanish and English.
• Strong customer service and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and manage time effectively.
• Ability to maintain professionalism and discretion when handling confidential or sensitive information.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.

Preferred Qualifications

• Associate degree or equivalent relevant education or work experience.
• Previous experience in reception, administrative support, office coordination, or a similar role.
• Strong planning, organizational, and problem-solving skills.
• Ability to operate effectively in a fast-paced and changing environment.
• Resourceful, proactive, and able to work independently while collaborating effectively with others.
• Professional and friendly demeanor appropriate for an employee- and client-facing role

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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Why work here?

If you thrive on rapid growth and enjoy working alongside positive, driven teammates, you’ll feel right at home here.

Help us to uplift everyone, everywhere. Whether you’re starting your career, pushing your capabilities or are a seasoned professional, learn how we can partner to reimagine the world.

About Us

At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Our evolving technology keeps us at the heart of the digital economy, connecting people to 80+ million businesses worldwide. Backed by a resilient, proven model, our expanding network fuels growth—for Visa and for your career.

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Your journey starts here — discover how we hire

Ready to take the next step? Learn more about life at Visa, explore our hiring process and get first-hand insights by hearing directly from our recruiters about what to expect. Apply with confidence today!

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