Administrative Assistant III

Pay Range:

$72,000 - $76,500

OVERVIEW

The Administrative Assistant provides high-level administrative support to executives and senior leadership, serving as a key point of contact for office operations and case administration. This role requires strong organizational skills, attention to detail, and discretion in handling sensitive information. The Administrative Assistant coordinates meetings and projects, maintains accurate records and databases, prepares reports and materials, and supports cross-functional initiatives to ensure smooth and efficient operations.

The successful applicant will have a hybrid work arrangement and must reside within a 125-mile radius of our NY headquarters in the financial district. The starting salary range for the position is $72,000 - $76,500. This role is eligible for an incentive opportunity targeting 7.5% of annual salary.

Named one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

ESSENTIAL FUNCTIONS

• Provides high-level administrative support to State Insurance executive team and senior management.
• Collaborates with Corporate Services and cross-functional teams to support business needs and the effective delivery of operational priorities; reports on-site, in person, as required.
• Performs a broad range of assignments with flexibility, including cross-functional collaboration, auditing activities, and ad hoc projects in support of business objectives.
• Maintains databases, files, and record-keeping systems, ensuring accuracy, organization, and data integrity.
• Plans and coordinates meetings, conferences, training sessions, and events, including all related logistics.
• Prepares reports, presentations, correspondence, and other business materials.
• Handles sensitive and confidential information with discretion and professionalism.
• Supports and coordinates programs, projects, and initiatives, including tracking progress, identifying risks, and assisting with issue resolution.
• Compiles and analyzes data to support reporting and evaluation of operational or project performance.
• Assists in reviewing and improving administrative processes to enhance efficiency and effectiveness.

EDUCATION & EXPERIENCE
Associate degree and a minimum of 3 years of progressive experience in an administrative support capacity; or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong organizational and time management skills, with the ability to prioritize tasks, meet
  deadlines, and manage multiple projects simultaneously
• Excellent verbal and written communication skills, with the ability to interact professionally with
  individuals at all levels of the organization
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant
  software applications
• Exceptional attention to detail and accuracy in all aspects of work
• Ability to maintain strict confidentiality and exercise discretion when handling sensitive
  information

The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Welcome

Thank you for your interest in a career with the American Arbitration Association. You can track your application status and complete any required tasks below.

About Us

The American Arbitration Association (AAA) and its global division, the International Centre for Dispute Resolution (ICDR), are global leaders in arbitration, mediation, and online dispute resolution. For over a century, we have helped resolve complex disputes with fairness, efficiency, and integrity — earning the trust of businesses, organizations, and individuals worldwide.

Today, we are transforming how disputes are resolved. As a digital-first, solutions-driven organization, we are integrating advanced technology, data, and AI-enabled tools to improve speed, accessibility, and the overall user experience.

Our culture is grounded in purpose, innovation, and continuous improvement. We are proud to be recognized as a best-in-class employer, offering meaningful careers where employees can grow, collaborate, and make a measurable impact. Our comprehensive benefits include health coverage, a 403(b) with strong employer contributions, student loan assistance, and generous paid time off — supporting both professional success and personal well-being.