Administrator, Learning & Development

Position Summary

The Administrator is responsible for delivering accurate, timely and high-quality HR operational services for assigned offices, employee populations or service areas. The role provides Tier 1 operational support across functions such as Recruitment, Employee Services, Benefits and Learning & Development.

Working under the guidance of Advisors and established Standard Operating Procedures, the Administrator processes routine transactions, responds to standard queries, maintains accurate employee and candidate records and supports the effective progression of cases and service requests. The Administrator uses relevant HR, workflow and case-management systems to ensure services are delivered in accordance with agreed global standards, local requirements and internal controls.

The Administrator plays an important role in ensuring a consistent and positive service experience for employees, managers, candidates, HR colleagues and other stakeholders. The role requires strong attention to detail, sound organization, discretion and a commitment to continuous learning and process improvement.

Duties and Accountabilities

· Deliver Tier 1 HR operational support for transactions within the assigned functional area, completing routine processes, service requests and administrative activities accurately and within agreed service levels.

· Recruitment

Recruitment Processes such as Requisition Management, Interview Scheduling, JD Review, Early Careers Recruitment, Referrals and Pre Hire Checks Processing

· Employee Services

Employee Lifecycle Processes such as Hire Process, Onboarding and Offboarding, General HR Admin

· Learning and Development

Learning and Development Processes such as Training Administration, internal, external mandatory and client training post event administration.

· Benefits

Benefits Processes such as Administration of global and local benefits and retirement processes such as International Processes, Pension Plans, Annual Enrollment and Eligibility management. Processing of vendor invoices and employee benefits deductions.

- Support general employee queries and process high-volume, routine HR transactions, including cyclical activities and peak-period requests, accurately and within agreed service levels.

· Receive, review, log, update and close cases in the relevant workflow or case-management system, ensuring that case notes, supporting documentation, actions and communications are complete and accurate. Monitor personal work queues, incoming r

equests, deadlines and priority activities to ensure work is completed within agreed turnaround times and service levels.

· Process HR transactions and maintain records in relevant systems, including Workday, ServiceNow and other operational tools used by the team. Support the progression of cases by following up on outstanding actions, approvals, documentation and stakeholder responses.

· Follow established Standard Operating Procedures, process maps, checklists, approval requirements and internal controls when completing operational activities.

· Identify incomplete, inaccurate, unusual or sensitive requests and escalate these promptly to an Advisor or relevant subject matter expert with appropriate supporting information.

· Maintain accurate, complete and up-to-date employee, candidate and operational data. Identify data discrepancies and take appropriate action to correct them or escalate them for resolution.

· Process standard correspondence, documentation, standard and audit reports and data extracts using approved templates, systems and guidance.

· Handle confidential employee, candidate, business and personal information with discretion and in accordance with applicable policies, controls and legal requirements.

· Build effective working relationships with Advisors, HR Operations colleagues, Centers of Excellence, business stakeholders and external service providers.

· Support high-volume processing, cyclical activities, peak-period demand and priority business initiatives while maintaining quality and service standards.

· Participate actively in training, team meetings, knowledge-sharing activities and process updates to develop functional knowledge and maintain consistent service delivery.

· Identify recurring issues, process gaps or user-experience concerns and raise improvement opportunities with Advisors or HROD Manager.

Qualifications

· Bachelor’s or college degree preferred.

· One to three years of relevant experience in HR administration, recruitment coordination, shared services, employee services, operations support or data administration.

· Experience using HR systems preferably ServiceNow and Workday, or other workflow tools, case-management platforms or similar operational systems is preferred.

· Proficiency in Microsoft Office applications, particularly Outlook, Excel, Word and Teams.

· Amenable to working in a hybrid setup and rotating shifts supporting APAC, EMEA and Americas time zones

Essential Job Requirements

Systems and Process Skills

• HR Operational systems: Demonstrates familiarity with HR, workflow, case-management, recruitment, benefits, learning and employee-data systems. Develops working knowledge of Workday, ServiceNow and other functional tools used by the Operations team.
• Case management: Creates, updates and closes service requests accurately, ensuring clear case notes, ownership, actions, supporting documentation and stakeholder communications.
• Workflow management: Understands assigned end-to-end operational workflows, required handoffs, approval routes, escalation paths and service-level requirements.
• Process adherence: Follows Standard Operating Procedures, process maps, knowledge articles, checklists and local requirements consistently. Recognizes when a matter requires escalation or specialist input.
• Quality and controls: Completes work quality checks, corrects identified errors and maintains documentation that supports audit-ready operational records.
• Continuous improvement: Identifies recurring process issues, frequently asked questions and opportunities to improve guidance, templates or ways of working.

Core Skills

• Customer Service: Delivers professional, responsive and helpful support to employees, managers, candidates, colleagues and other stakeholders.
• Attention to detail: Produces accurate case records, data updates, correspondence, reports and operational outputs.
• Organization and prioritization: Manages assigned workloads effectively, monitors deadlines and maintains quality during high-volume or time-sensitive activities.
• Communication: Communicates clearly and professionally in written and verbal interactions, using appropriate language for the audience and the nature of the request.
• Problem solving: Resolves routine queries by applying established procedures and identifies matters that require further review or escalation.
• Confidentiality and discretion: Handles sensitive personal and business information appropriately and demonstrates sound professional judgment.
• Collaboration: Works constructively with Advisors, operational colleagues, Centers of Excellence, business functions and external providers.
• Adaptability: Supports operational activities across Recruitment, Employee Services, Benefits and Learning & Development as required, while building functional knowledge in the assigned area.
• Continuous learning mindset: Seeks feedback, develops knowledge of systems and processes and applies learning to improve individual performance and service delivery.
  

Other

• This role is based in Manila
• This role reports to Manager, HROD

This role reports to

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. With a long history as an international firm, we are well-positioned to help clients resolve their most complex legal challenges wherever they may arise.

Operating across six continents and working in virtually every country, we have invested heavily in building a high-quality, full-service practice that competes at the top of the market. We are distinguished by our on-the-ground presence in key financial markets and our expertise in handling complex cross-border work.

What sets us apart is not just our global network of offices but the interconnectedness of our Firm. Our people and clients value our collaboration across geographic and practice boundaries, which is why we attract and retain significant cross-border work.

Representing multiple nationalities from across the world and speaking a vast array of languages, our lawyers and Business Services professionals are globally minded, enterprising, and committed to excellence.