After-Sales Technical Support Lead

Role: After-Sales Technical Support Lead / Field Application Engineer Lead

Location: Hungary, Budapest (Hybrid / On-site depending on project needs)

Industry: Renewable Energy, Battery Energy Storage Systems (BESS), Super-Fast Charging

About Our Client

Our client is an innovative force in the global new energy sector, backed by industry leaders in battery technology and fast-charging infrastructure. Specializing in advanced energy storage applications, super-fast charging networks, and total battery lifecycle management, they develop comprehensive energy solutions that power the future of e-mobility. Expanding rapidly across international markets, they are bringing cutting-edge technology and big-data-driven energy services to Europe.

The Opportunity

Are you an experienced technical support engineer or FAE ready to take the next step into a high-impact leadership role?

We are seeking an After-Sales Technical Support Lead to bridge headquarters R&D with local European operations. In this role, you will lead the regional technical service strategy, oversee critical utility-scale and commercial energy storage projects, and act as the primary technical partner for high-profile clients across Europe.

Key Responsibilities

• Technical Leadership & Escalation: Lead the after-sales technical service team, managing complex product failures and providing rapid, high-level support for field issues.

• Customer Training & Guidance: Deliver expert technical guidance, hands-on training, and commissioning support to customers during installation and routine operations.

• R&D & Product Feedback Loop: Gather field intelligence, customer requirements, and product telemetry to guide R&D for continuous hardware and software improvements.

• Quality & Root-Cause Analysis: Lead quality analysis reviews, coordinate the return and investigation of faulty components, and test newly engineered fixes.

• Sales Support & Documentation: Support sales teams with technical pre/post-sales insight, deliver internal team training, and maintain up-to-date user manuals and field installation guides.

Candidate Profile & Qualifications

Must-Haves:

• Education: Bachelor’s degree or higher in Electrical Engineering, Electronics, or a related STEM field.

• Experience: 3+ years in Field Application Engineering (FAE) or technical after-sales support within Energy Storage (BESS), Photovoltaics (PV), or Power Electronics.

• Leadership: Demonstrated experience leading project teams or mentoring field engineers.

• Languages: Professional working proficiency in English (additional European or Asian languages are a strong plus).

• Communication: Outstanding client-facing skills, structured presentation abilities, and a solution-oriented mindset under pressure.

Preferred Experience:

• Direct experience in technical support for Commercial & Industrial (C&I) or Utility-Scale energy storage systems.

What's in It for You?

• High Growth Potential: Pioneer the European expansion of an international clean-tech leader.

• Cutting-Edge Tech: Work directly with state-of-the-art super-fast charging networks and advanced grid-scale energy storage solutions.

• Competitive Package: Attractive salary, performance bonuses, and career development opportunities within a booming global industry.