Application Support Analyst

Role Description The Application Support Analyst is a part-time hybrid role based in Abu Dhabi Emirate, United Arab Emirates, with flexibility for some work from home. The person in this role will monitor application performance, respond to user inquiries, and resolve incidents and service requests in a timely manner. Daily tasks include diagnosing and troubleshooting application issues, providing technical support to internal and external users, and documenting resolutions and known issues. The role involves coordinating with development and operations teams to escalate complex problems, test fixes, and support application updates or releases. The Application Support Analyst will also contribute to user training materials, maintain support documentation, and help improve support processes and service quality.

Qualifications

• Candidates should possess strong Application Support and Technical Support skills for business-critical systems.
• Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose and resolve complex issues.
• Candidates should possess clear and professional Communication skills for working with technical and non-technical stakeholders.
• Experience with ticketing or IT service management tools (e.g., Jira, ServiceNow, Zendesk) is beneficial.
• Familiarity with databases, basic SQL queries, or log analysis tools is an advantage.
• Understanding of software development lifecycles, release management, or QA processes is helpful.
• Ability to work independently, manage multiple tasks, and prioritize in a part-time hybrid environment.
• Relevant education in Information Technology, Computer Science, or a related field, or equivalent practical experience.