Assistant Reservations Manager

Role Description This full-time Assistant Reservations Manager role at White Rocks Hotel Kefalonia is a hybrid position, with some work-from-home flexibility. The role involves managing daily reservation operations, including handling individual and group bookings, updating systems and availability. The Assistant Reservations Manager supports revenue objectives by responding to inquiries, preparing offers, and coordinating closely with the events and front office teams. Day-to-day tasks include supervising reservation procedures, monitoring online bookings, managing channel manager, resolving booking issues, and ensuring guests receive clear and timely information. The role also involves assisting in training reservations staff, maintaining service standards, and providing reports and insights to management.

• Candidates should possess strong Reservations skills, including managing booking systems, coordinating room allocations, and handling group and individual reservations. Knowledge of conferences, weddings and groups appreciated.
• Candidates should possess excellent Customer Service skills to manage guest inquiries, resolve issues professionally, and maintain high satisfaction levels.
• Candidates should possess solid Communication skills to interact clearly with guests, colleagues, and external partners in both written and verbal formats.
• Candidates should possess Sales skills to convert inquiries into bookings, support upselling of hotel services, and contribute to revenue goals.
• Candidates should possess Training skills to support onboarding and ongoing development of reservations team members.
• Candidates should have strong organizational and time-management abilities, with attention to detail and accuracy in data entry.
• Experience in hospitality, preferably in a hotel reservations or front office role, is highly beneficial.
• Proficiency in hotel reservation software (ideally Protel FO & SD), PrimalRes, MS Office, along with good numerical and analytical skills, is an advantage.
• Fluency in English is required; knowledge of Greek or additional languages is considered an asset.