Reservations Manager

Company Description Aeonic Suites & Spa is a luxury boutique hotel in Míkonos, focused on exceptional guest comfort and personalized experiences. The property features timeless décor and thoughtfully designed suites that offer every modern luxury. Guests are invited to relax in a serene setting that feels untouched by time, with services tailored to create a sense of individual bliss. Team members join a hospitality environment that values detail, discretion, and consistently high service standards.

Role Description The Reservations Manager is a full-time, hybrid role based in Míkonos, with some flexibility for work from home. This role oversees all reservation activities, including handling direct bookings, managing online travel agency and channel reservations, and ensuring accurate system entries and availability updates. The Reservations Manager responds to guest inquiries via phone and email, provides detailed information about suites and services, and offers personalized recommendations to maximize guest satisfaction and revenue. Daily responsibilities include monitoring booking patterns, adjusting rates and offers in coordination with sales, preparing reservation reports, and collaborating closely with front office and housekeeping to ensure smooth arrivals and departures. The role also involves training and guiding reservations team members, maintaining high standards of communication, and resolving any reservation-related issues promptly and professionally.

Qualifications

• Candidates should possess strong reservations and booking management skills, including experience with hotel reservation systems and channel managers.
• Candidates should possess excellent customer service skills, with a focus on guest satisfaction, empathy, and problem-solving in a luxury hospitality setting.
• Candidates should possess clear and professional communication skills, both written and verbal, and be comfortable interacting with international guests.
• Candidates should possess sales abilities, including upselling suites and services, optimizing occupancy, and supporting revenue goals.
• Candidates should possess training and team-leading skills, with the ability to coach reservations staff and support continuous service improvement.
• Relevant experience in hotel or resort reservations, preferably in luxury or boutique properties, is highly beneficial.
• Strong organizational skills, attention to detail, and proficiency in using PMS, CRS, and common office software (e.g., MS Office) are preferred.
• Fluency in English and Greek is required; additional languages are an advantage. A hospitality-related degree or equivalent professional experience is considered beneficial.