Automation Specialist

An established financial services company is looking for a technical specialist to join the automation and configuration team. The role focuses on the day-to-day operation and continuous improvement of enterprise contact center platforms to ensure scalable and reliable customer service solutions. The successful candidate will translate business requirements into functional configurations while balancing operational stability with feature delivery.

What you'll be doing

• Configure and optimize enterprise customer service and contact center platform capabilities

• Design and manage case management, routing rules, workstreams, and agent experiences

• Maintain omnichannel service capabilities across voice, chat, and email channels

• Provide operational platform support and lead complex troubleshooting initiatives

• Collaborate on automation projects and process improvements using modern workflow tools

What we're looking for

• Proven experience configuring enterprise CRM or contact center environments

• Strong understanding of customer service processes and case management workflows

• Ability to translate complex business requirements into scalable technical configurations

• Experience supporting platform integrations and end-to-end testing activities

• Fluency in English is required; proficiency in German is a significant advantage

What's on offer

• Flexible hybrid working conditions

• Access to modern workspaces designed for collaboration and learning

• Opportunities for professional growth within an international community

• A collaborative environment focused on data-driven insights and technology

Apply via Hyra to be considered for this opportunity.