AVP, Professional Services

About the role: The Associate VP, Professional Services is responsible for overseeing our professional service team and the successful delivery of customer engagements. The AVP, Professional Services must have a strong technical background across IT infrastructure and application platforms with a high level of business acumen, extensive project/program management and process improvement skills, the ability to manage a P&L for a business unit, and exceptional customer service/client-facing skills.

Why Dataprise:

Dataprise is a private equity–backed company focused on both organic growth and strategic acquisitions of high-performing businesses that align with our philosophies and values.

Our mission is simple: delight our clients and create an outstanding people experience—internally and externally.

We are an employee-focused organization that prioritizes retention, satisfaction, and empowerment. We are committed to helping our team members grow and succeed.

Career Growth & Development

We invest in your future through:

• Internal mobility opportunities

• Continuous learning and upskilling

• Job shadowing programs and career mentorship

• Annual training allowances and LinkedIn Learning licenses for all employees

Wellness & Work-Life Balance

• Comprehensive Wellness and Rewards & Recognition Programs

• Onsite, hybrid and remote work options (may vary by role)

• 10 paid holidays

• Generous PTO

• Company paid Volunteer Time Off

• Parental leave benefits & bonding leave for new parents

Competitive Compensation & Benefits

• Competitive pay

• Comprehensive medical, dental, and vision coverage for you and your family

• Company-paid Employee Assistance Program (EAP)

• 401(k) with company match and immediate vesting

• Company paid short and long-term disability insurance

• Company paid life insurance

• Voluntary supplemental insurance through Aflac

• Voluntary pet insurance through Nationwide Pet

• Flexible Spending Accounts (FSA)

• Health Savings Account (HSA) with employer contributions

• Pre-tax commuter benefits for parking and public transit

Diversity, Equity, Inclusion & Belonging

We are committed to fostering a culture of belonging through a multi-faceted Diversity, Equity, Inclusion & Belonging (DEI&B) program which includes Employee Resource Groups (ERG's).

At Dataprise, you’ll have the opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals in the industry.

Culture & Innovation

• Impactful Work: Employees work on cutting-edge technology including managed IT services, cybersecurity, disaster recovery, incident response, mobility management, IT consulting, cloud and infrastructure, and more.
• Recognition: Recognized as a top employer in IT with awards for values and culture.
• High-Trust Environment: We foster a culture of empowerment, continuous learning, and innovation. Our culture is built around five key attributes: Passionate, Respectful, Ownership, Unified and Decisive - that make us Dataprise PROUD.

What You’ll Do:

Oversee a team of experienced Project Architects and Project Engineers

Serve as escalation point for project management and engineering staff and provide senior level resolution to client issues.

Ensure engagement reviews and quality assurance procedures take place for all engagements.

Responsible for the P&L of the Professional Services business unit in accordance with company goals and objectives.

Manage the strategic aspects of large engagements and mitigate any risk.

Provide leadership, coaching, and guidance to team members.

Develop, implement, and maintain one time and recurring offerings as well as defining Dataprise service portfolio roadmap

Develop and implement strategic objectives for the team that are aligned with Dataprise’s strategic initiatives.

Establish delivery standards, methodologies, and best practices

Monitor project health, utilization, backlog, and delivery risk

Manage resource capacity planning and utilization targets

Continually optimize the SOW peer review process and develop standard and repeatable project baselines

Effectively apply Dataprise methodology and enforce project standards.

Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for projects.

Work with technical managers to identify areas of improvement and optimization of project delivery and ensuring client satisfaction.

Manage team development and resourcing through training, certification, and recruitment.

Communicate effectively with clients to identify needs and evaluate alternative business solutions and strategies.

Continually define ways to increase customer satisfaction and deepen client relationships

What Skills & Experience You’ll Need:

10+ years in IT services, consulting, MSP, or technology services.

5+ years leading professional services or service delivery teams.

Experience with SMB and mid-market customers.

Project Management: knowledge and experience in cross-functional project management methods and managing cross functional teams.

Communication: excellent communication (verbal and written), interpersonal, business management, time management, and developmental skills.

Leadership: ability to lead by example, champion change, and effective manage the implementation of new ideas.

Teamwork: fosters a team-oriented environment consisting of collaboration on client projects and internal initiatives, encouragement of team members providing input and organizes off-site team building activities.

Problem solving: Proven past performance in resolving problems and conflicting situations as well as ensuring clients understand Dataprise core capabilities and delivery standards

Strategic Planning: Expand cloud, applications, compliance, AI, and modernization offerings and recommend investments in tools, certifications, and service capabilities

Technical Experience:

• Experience as a project lead or manager for infrastructure/network projects in SMB, Mid- Market and Small Enterprise level (2000+ seats) environments.
• Hands on experience supporting and managing Microsoft based systems (O365, Entra ID, Intune, Purview, Defender, and Azure).
• Hands on experience supporting and managing virtual technologies (VMWare, Office 365, Microsoft Virtual Server, Citrix XenServers).
• Hands on experience with network technologies (firewalls, routers, switches, IPS/IDS).
• Hands of experience with Storage Area Networks (SAN’s) with EMC, Equallogic, Hewlett Packard, and Dell.
• Preferred certifications: ITIL, PMP, Azure Solution Architect Expert

Compensation:

• We are committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company.
• We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts.
• This position’s Salary Range is $170,000-$210,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons).
• The anticipated application deadline is 11/30/2026. The company reserves the right to modify or extend this deadline as needed.
• Interested candidates should apply online using the link associated with this posting

Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD!

Dataprise is an Equal Opportunity Employer.