Backup & Storage Engineer (L2) – Commvault, NetBackup & Veeam

Position summary:

We are looking for a skilled L2 System Administrator to support enterprise backup and storage infrastructure. The role is responsible for backup administration, storage provisioning, incident resolution, capacity monitoring, backup failure troubleshooting, restore operations and infrastructure availability. The administrator will work closely with L1 operations, L3 SMEs, Server, Database, Virtualization and Application teams to ensure data protection, storage availability and SLA compliance.

Key Responsibilities:

Backup Operations

• Provide L2 support for backup incidents, job failures, alerts and service requests.
• Administer and troubleshoot enterprise backup platforms such as Commvault, Veritas NetBackup, Veeam or equivalent tools.
• Investigate failed backups, missed schedules, agent issues, connectivity failures and backup performance problems.
• Monitor backup job status, success rates, retention compliance and backup capacity.
• Execute approved restore and recovery requests for files, virtual machines and supported workloads.
• Support backup policy configuration, schedule changes, client onboarding and agent management.
• Validate backup completion and coordinate recovery testing and disaster recovery activities.
• Escalate complex backup platform issues and data protection risks to L3 SMEs.

Storage Operations

• Administer and troubleshoot enterprise storage platforms, including SAN, NAS and associated storage infrastructure.
• Support storage provisioning, volume allocation, LUN mapping, zoning coordination and filesystem capacity activities as applicable.
• Monitor storage utilization, capacity, performance, latency and hardware alerts.
• Troubleshoot storage connectivity, path failures, mount issues and capacity-related incidents.
• Coordinate with Server, VMware, Database and Network teams for storage-related issues.
• Support storage expansion, migration, maintenance and approved configuration changes.
• Monitor storage thresholds and identify capacity risks before they affect production services.

Operations & Service Management

• Resolve incidents and service requests within defined SLAs.
• Follow ITIL Incident, Problem, Change and Request Management processes.
• Support major incident restoration, root-cause investigations and corrective actions.
• Execute approved changes and validate service health after maintenance activities.
• Maintain runbooks, operational documentation, incident records and shift handover notes.
• Coordinate with L1/L3, Server, VMware, Database, Network, Security and Application teams.
• Support backup compliance reporting, capacity reporting and continuous service improvement.
• Ensure effective APAC–EMEA–NLAM follow-the-sun handovers.

Required Skills & Qualifications:

• 3–6 years of experience in enterprise backup administration, storage operations and infrastructure production support
• Hands-on experience in enterprise backup and/or storage operations.
• Experience with backup platforms such as Commvault, NetBackup, Veeam or equivalent.
• Knowledge of backup policies, schedules, retention, backup failures and restore procedures.
• Understanding of SAN, NAS, storage provisioning, LUNs, zoning and storage capacity management.
• Troubleshooting skills across backup agents, connectivity, storage paths, performance and capacity.
• Knowledge of backup validation, recovery procedures and disaster recovery fundamentals.
• Experience with enterprise monitoring tools and ServiceNow or equivalent ITSM platforms.
• Understanding of ITIL Incident, Problem, Change and Request Management.
• Experience in SLA-driven enterprise production operations and 24x7 support.
• Ability to analyze logs, document findings and escalate complex issues effectively.

Preferred Skills & Qualifications:

• Hands-on experience in enterprise backup and/or storage operations.
• Experience with backup platforms such as Commvault, NetBackup, Veeam or equivalent.
• Knowledge of backup policies, schedules, retention, backup failures and restore procedures.
• Understanding of SAN, NAS, storage provisioning, LUNs, zoning and storage capacity management.
• Troubleshooting skills across backup agents, connectivity, storage paths, performance and capacity.
• Knowledge of backup validation, recovery procedures and disaster recovery fundamentals.
• Experience with enterprise monitoring tools and ServiceNow or equivalent ITSM platforms.
• Understanding of ITIL Incident, Problem, Change and Request Management.
• Experience in SLA-driven enterprise production operations and 24x7 support.
• Ability to analyze logs, document findings and escalate complex issues effectively
• Vendor certifications in Commvault, Veeam, NetBackup or enterprise storage platforms.
• Experience with Dell PowerStore/PowerMax, NetApp, Pure Storage or equivalent technologies.
• Knowledge of VMware backup, database backup and application-aware recovery.
• Exposure to replication, snapshots, deduplication and immutable backup concepts.
• Basic scripting knowledge using PowerShell, Python or Shell.
• Experience with backup compliance, capacity forecasting and disaster recovery testing.