💬 Handle customer service inquiries related to technical questions, sales requests, logistics, returns, and warranties.
🖥️ Create and maintain product information within our PIM system, ensuring accurate content, attributes, compatibility data, and images across multiple markets.
🌍 Coordinate product content translations with international teams.
🔄 Manage returns and refunds from start to finish, collaborating with customers, warehouse teams, and Quality departments.
📸 Support eCommerce projects, including product photography sessions, visual content creation, and digital merchandising initiatives.
🤝 Internal & External Relationships
You will work closely with the eCommerce team, Customer Service, Quality, Logistics, Warehouse Operations, and international stakeholders, as well as external logistics providers and customers across Europe.
🎓 What We're Looking For
✅ 1+ year of experience in eCommerce operations, customer service, sales support, or similar administrative roles.
✅ Advanced Excel skills.
✅ High level of English.
✅ Strong organizational skills and attention to detail.
✅ Customer-oriented mindset with a proactive and problem-solving attitude.
⭐ Nice to Have
Experience with Magento, SAP, C4C, Akeneo, or other PIM platforms.
Confidence using AI tools to improve productivity and efficiency.
Additional European languages such as French, Portuguese, or Polish.
Knowledge of technical products, spare parts, construction, bathroom, or plumbing sectors.
🌟 What We Offer
Hybrid working model with 2 days of remote work per week.
Continuous learning opportunities through Roca Group Corporate University.
A varied role with exposure to the full customer journey in a multi-country eCommerce business.
🚀 If you're eager to learn, develop new skills, and make an impact in a fast-growing eCommerce environment, we'd love to hear from you!
The recruitment process is governed by equal opportunity, without descrimination based on ethnic origin, nationality, gender, marital status, religion, opinion, sexual preference or any kind of physical, personal or social condition.
The selection of the candidate will be based on their merits and skills, taking into account the competencies and aptitudes required for the requested profile.
