Bilingual Customer Intelligence Consultant (Belgium or France)

Where will the next H&M open? Will that petrol station survive the rise of EVs? Which neighbourhood is about to become the next retail hotspot? RetailSonar helps answer these questions. We build AI-driven location intelligence software that helps Europe's largest retailers and service companies make smarter decisions about where to open, close, or invest. With offices in Belgium, the Netherlands, France and Germany, and a growing client base across Europe, we're on our way to becoming the continent's go-to platform for location intelligence.

We're looking for a bilingual Customer Intelligence Consultant to join our team in Ghent or Paris and become the trusted partner of our Belgian and French clients. About one day per week, you will also help grow our presence in France through prospecting and generating meetings for the sales team.

About you

• Master's degree in a technical, economical or business-related field with a touch of data technology.
• 2-4 years of experience in consultancy, customer success, account management or implementation.
• Fluent in French and English.
• Strong client relationship and communication skills.
• Comfortable presenting to senior management.
• Analytical mindset and attention to detail.
• Independent self-starter.
• Enjoys prospecting and initiating conversations with new prospects.

What does your typical day look like?

• Manage customer relationships throughout the full lifecycle.
• Lead onboarding, training, reviews and customer success activities.
• Interpret platform outputs and translate data into business insights.
• Work with colleagues on projects from start to delivery.
• Support sales prospecting activities in France approximately one day per week.

Why come to RetailSonar?

• Varied position with a strong learning curve in geomarketing and customer intelligence.
• Competitive salary, semester bonus and attractive benefits package.
• Flexible hours and hybrid working possibilities.
• International and ambitious team.
• Coaching from the Head of Customer Success.
• Exposure to major retail sector stakeholders.
• Regular team events and trips.

Interested?

Do you enjoy building trusted relationships, understanding customer needs and helping organisations succeed?

Apply today and become part of a team that helps customers make better decisions and achieve lasting success.