Bilingual (German) Travel Advisors

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 carefully selected team members across five offices, the company supports more than 100 global partners with software development, analytics, digital solutions, business operations, and customer experience services. FlairsTech works as an extension of clients’ internal teams across North America, Europe, the Middle East, and Africa to enhance processes, outcomes, and productivity. The organization places strong emphasis on its people and collaborative partnerships as core drivers of its success and growth. Joining FlairsTech means being part of a diverse, high-performing team engaged in impactful global projects.
Role Description This full-time Bilingual (German) Travel Advisor role is a hybrid position based in Qesm El Maadi, with a mix of on-site work and some work-from-home flexibility. The role involves assisting German-speaking customers with travel inquiries, providing detailed information on travel options, and handling reservations, modifications, and cancellations. Day-to-day tasks include managing travel arrangements, supporting customers via phone, email, and chat, and ensuring a high level of customer satisfaction throughout the travel planning and booking process. The Travel Advisor will collaborate with internal teams, use travel agency systems and tools, and follow established procedures to resolve issues and deliver a consistent, positive customer experience. The role requires accurate documentation of interactions, adherence to quality and compliance standards, and proactive follow-up to meet performance targets and service-level agreements.
Qualifications

• Customer-focused skills: Strong abilities in Customer Service and Customer Satisfaction to handle inquiries, resolve issues, and build trust with travelers.
• Travel operations skills: Practical experience or strong interest in Travel Arrangements and Travel Agency processes, including booking, changes, and itinerary management.
• Communication skills: Excellent Communication skills in German (fluency) and English (strong proficiency), with clear, empathetic, and professional interaction across channels.
• Additional beneficial qualifications: Prior experience in travel, hospitality, or contact centers; familiarity with reservation systems or GDS tools; strong problem-solving and multitasking abilities; comfort working in a hybrid environment; good typing and computer skills; and a high school diploma or university degree in a related field is preferred.