Bilingual Intake Specialist

Love Talking to People? Ready to Turn Conversations Into Opportunities?

Bilingual Intake Specialist (English/Spanish)

Jacoby & Meyers | Fully Remote | Full-Time | $20–$25 per hour + $1,000+ Monthly Bonus Potential

No cold calling. Real conversations. Meaningful impact. Unlimited opportunity to shine!

Do you have a passion for connecting with people, a talent for sales, and the drive to turn great conversations into results? Are you energized by helping others and motivated by the opportunity to earn additional incentive compensation?

If you're bilingual in English and Spanish, thrive on the phone, and love closing the deal, Jacoby & Meyers wants to hear from you!

Since 1972, Jacoby & Meyers has been dedicated to protecting consumers and helping injured people get the justice and compensation they deserve. We're looking for a confident, compassionate, and results-driven Intake Specialist to join our growing, fully remote team.

Be the First Voice That Makes a Difference

When someone contacts our firm after an accident, they may be overwhelmed, injured, or unsure where to turn. You'll be the person who listens, builds trust, and helps them take the first step toward getting the assistance they need.

You'll receive training to combine your customer service and sales skills with our intake process. Your goal? Turn qualified prospective clients into signed clients while delivering an outstanding first impression.

And here's the exciting part: Your results can mean more money in your pocket! In addition to your hourly pay, you can earn monthly bonuses of $1,000 or more based on sign-ups.

What You'll Do

• Connect With Interested Leads: Be the first point of contact for people reaching out to Jacoby & Meyers. No cold calling—these are individuals who have contacted us or requested to be contacted.

• Build Trust: Use empathy, active listening, and excellent communication to make every caller feel heard and supported.

• Qualify Potential Cases: Gather important details and assess whether a caller's situation meets the firm's case criteria.

• Turn Conversations Into Clients: Use your sales skills to convert qualified prospective clients into retained clients.

• Follow Up: Maintain consistent, professional, and respectful communication with prospective clients.

• Keep Accurate Records: Document caller information, case details, and interactions in our case management systems.

• Make Referrals: Connect individuals with non-personal injury matters to our partner law firms.

• Keep Growing: Participate in ongoing training and coaching to strengthen your skills and results.

What We're Looking For

The right combination of sales ability and people skills is essential!

To be considered, you must have:

• Sales experience.

• Fluency in both English and Spanish.

• Excellent verbal communication skills and confidence speaking on the phone.

• A warm, empathetic, and persuasive communication style.

• Strong active listening and relationship-building skills.

• The ability to handle challenging conversations professionally and calmly.

• Excellent organization and time-management skills.

• A coachable attitude and willingness to learn, adapt, and receive feedback.

Personal injury experience is preferred. Salesforce or similar CRM experience is a plus.

Compensation & Schedule

• Hourly Pay: $20–$25 per hour.

• Bonus Potential: $1,000+ per month based on client sign-ups.

• Schedule: Full-time, 40 hours per week.

• Availability: Shifts may include evenings, weekends, and holidays. Our call center operates 24/7, and schedules are assigned based on business needs.

• Work Location: Fully remote.

Why You'll LOVE Working at Jacoby & Meyers

We believe great people deserve a great workplace. When you join our team, you'll have the opportunity to make a meaningful impact, develop your skills, and be recognized for your contributions.

Our benefits include:

• Medical, Dental, Vision, and Pet Insurance

• 401(k) with Company Match

• Company-paid Life Insurance and AD&D Coverage

• Voluntary Life Insurance

• Short-term and Long-term Disability

• Employee Assistance and Travel Assistance Programs

• Paid Time Off, Paid Sick Time, and Paid Holidays

• Health FSA and Dependent Care FSA

• Accident Insurance

• Cell Phone and Internet Stipend

About Jacoby & Meyers

Founded in 1972, Jacoby & Meyers was built on the belief that the legal system should be accessible to everyone. For more than 50 years, we have helped injured individuals pursue the justice and compensation they deserve.

Our firm handles a wide range of personal injury matters, including automobile, motorcycle, bicycle, rideshare, trucking, slip-and-fall, dog bite, and construction accident claims. Our attorneys have recovered more than $1 billion for clients in personal injury and wrongful death cases.

Ready to Make Every Conversation Count?

If you're bilingual, sales-driven, passionate about helping people, and motivated by results, this could be the opportunity you've been looking for.

Bring your personality. Put your sales skills to work. Help people when they need it most. And LOVE where you work!

Apply today and join Jacoby & Meyers!

Required Application Materials: Resume and pay expectations.

Jacoby & Meyers is an Equal Opportunity Employer.