Bookings Partner- Part time

We are hiring a Bookings Partner

Bank Partners (part of Acacium Group)

Newcastle-under-Lyme with hybrid working opportunities once fully trained

Permanent, Part-Time 15 hours weekly (Saturday and Sunday)

£24,785 per annum (pro rata)

We are hiring a Bookings Partner to join Bank Partners, the UK's leading independent managed staff bank provider supporting NHS organisations with flexible workforce solutions. In this role, you will play a key part in ensuring healthcare shifts are filled efficiently by coordinating bookings, engaging with healthcare professionals, and delivering exceptional customer service. You'll work closely with both internal teams and healthcare workers to help maintain safe staffing levels and support patient care across NHS services.

In this role, you will:

• Proactively contact healthcare professionals to confirm availability and match individuals to priority shifts.

• Build and maintain strong relationships with healthcare workers, ensuring an excellent candidate experience.

• Coordinate bookings and support the fulfilment of staffing requirements for NHS clients.

• Manage and respond to queries received through shared inboxes, providing timely and professional support.

• Work closely with colleagues to identify staffing challenges, share updates, and support service delivery targets.

What we’re looking for:

• Previous customer service experience within a fast-paced environment.

• Experience managing a high volume of inbound and outbound calls.

• Strong administration and organisational skills with excellent attention to detail.

• Good working knowledge of Microsoft Office applications, including Outlook, Word and Excel.

Your Benefits:

• Your benefits package: Our company-funded benefits package includes employer pension contributions, life assurance and healthcare benefits, designed to support your financial wellbeing.

• Time to recharge: Enjoy 25 days' annual leave plus Bank Holidays (pro rata), with your holiday entitlement increasing with length of service.

• Flexible benefits to support you: Choose from a range of optional benefits including private medical insurance, critical illness cover, dental insurance, a healthcare cash plan, holiday buy and sell, a gym scheme, car scheme, bike scheme, technology voucher scheme and season ticket travel loans.

• Supporting your wellbeing: Access 24/7 wellbeing support for you and your immediate family, including an Employee Assistance Programme, digital wellbeing app and resources to support your mental, physical, social and financial wellbeing.

• Supporting you and your family: Receive discounted neurodevelopmental assessments for you and your loved ones.

• Save money every day: Enjoy instant discounts through our benefits platform on shopping, travel, entertainment, dining, lifestyle and much more.

• Grow your career: You'll have access to fully funded professional qualifications through our apprenticeship programmes, mentoring and coaching, leadership development programmes, online learning and development opportunities and the chance to build your career across our global organisation, operating across four continents.

• Recognition and community impact: We celebrate success through Long Service awards, exceptional performance and peer-to-peer recognition. You'll also receive two paid volunteering days each year to support causes that matter to you.

About Acacium Group Bank Partners is part of Acacium Group, a global healthcare solutions partner providing staffing, managed services and innovative delivery models across the healthcare, social care and life sciences industries. We are a business with scale and leading digital capabilities, with a vision to be the leading global healthcare solutions partner. We are powered by our people and leading digital capabilities, working with our partners to improve access to healthcare and deliver better outcomes. Our values – Putting People First, Always by Your Side and Driven by Excellence – guide everything we do. Join us and play a key role in shaping the future of society and improving people's lives.

Inclusion and accessibility We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.

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