Business Operations Manager
- Hiring from
- India
- Work type
- Remote
- Posted
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Job Description
This is a remote position.
Business Operations Manager
Remote (India) | Full-time
Also searched as: Operations Manager, Business Operations Lead, PMO Manager, Project Operations Manager, Shared Services Manager, GCC Operations Manager.
Could you lead ops coordinators, project managers and service teams while carrying real projects alongside them?
On a typical day you might run the planning call for a cross-team project you are leading, review a dashboard showing which requests are running late, sit with a pod lead to rebuild an estimate that looks twice as long as the last similar job, and agree with the Internal Product team which manual handoff to automate next.
About Contour
We operate across three brands. The India team, part of the Global Enablement and Support pillar, is the global capability centre (GCC) Contour is building. It runs delivery, automation, people and operations for the whole organisation, working closely with teams in Australia.
The kind of people who thrive here
Contour started in 2020 as one classroom in a university library. In 2022 three full-time team members ran the business on Monday.com. Today we are about 600 people across Australia and India, and much of what we run was built by someone who noticed it was missing.
The work matters. More than 10,000 students rely on what we build, from the booklets they study from to the systems their families pay through. People who do well here care about that.
They own their work end to end, start things without being asked and finish what they commit to. They tell the truth early, write decisions down and give direct feedback. The pace is fast: small problems are fixed the same week, bigger ones within the six-week cycle. Growth follows what you deliver: scope, title and pay move with the bar you raise.
About this role
You lead Operations in Contour's India team: several teams brought together under one player-coach. Your team includes Contour’s operations coordinators, who keep academics, campus, finance and the founder’s office running day to day, and its project coordinators and managers, who run cross-team work across the business. It also covers organisation services such as print operations, procurement and workspace systems.
Each service has two sides. In Australia, a functional owner, such as Finance or Academics, sets its standards and priorities. In India, you run the work: coordinators and project managers report to you directly, and any service big enough for its own pod lead reports through them. Everything else is yours: how work comes in, how it is planned, checked and automated, and how the people doing it grow.
Two things separate a strong hire here from a competent one. First, you learn each service's workflow well enough to coach its lead, inspect what it produces and challenge its estimates, and you know where your knowledge stops: on professional questions, you rely on the specialists. Second, you make different services run as one, with a shared way of taking requests, planning capacity and checking work, so the rest of Contour deals with one group rather than a row of separate desks.
This is a player-coach seat, and we mean it. Expect a real share of most weeks to go on doing the work yourself: running a cross-team project end to end, taking the coordination nobody else can untangle, checking a sample of finished work, mapping a process that keeps stalling or rebuilding an estimate from the ground up. The rest goes on making your coordinators, project managers and pod leads better at the same work. You won't be the specialist in every service, but you can work inside each one's workflow, and your team sees you do it. Contour is scaling and hires for the long term: the scope of this seat grows with the platform, and what you deliver decides how fast. The intake, planning, quality and automation routines you set now are what every later service joins.
What you will do
- Run work yourself: lead some cross-team projects and coordination directly, especially the messy ones, so you know first-hand what your team is up against.
- Lead the coordinators and project managers: set how projects and department requests are scoped, tracked and closed, review their plans and status updates, and step in when work slips.
- Map every service's workflow with the people who run it and document it in Notion so anyone can follow it.
- Run one front door for requests: a single intake form with clear turnaround times, so the rest of Contour deals with one group.
- Plan capacity weekly using live dashboards of demand, turnaround and backlog, not gut feel.
- Automate the repeatable: spot manual handoffs, data entry and status chasing, and work with the Internal Product team to automate them (for example with Monday, Notion, Slack, Google Workspace or no-code tools).
- Use AI where it saves time: first-pass quality checks, drafting SOPs, summarising requests, with people keeping the final call.
- Inspect quality: review samples of finished work against each owner's standard and fix repeat faults at the source.
- Challenge estimates against past jobs before they reach the business, and agree any change with whoever owns the work.
- Keep functional owners informed on demand, risk and capacity, and turn their priorities into your team's plan.
- Coach directly: structured 1:1s and performance conversations with your reports. Help any pod leads do the same, and make sure everyone knows who relies on their work.
- Grow the group: build the case when a service needs a hire, a tool or a better process. Hiring goes ahead once the owner confirms approved headcount and budget. Bring a new service into the group only when it fits the pooled model.
Requirements
What you need
We weigh what you have built and run more than years on a CV. You should be able to point to:
- Teams from more than one discipline that you led and answered for, including one outside your own field.
- Projects you ran end to end while leading a team.
- A workflow you mapped and rebuilt with the people who run it, which they still use.
- A manual process you automated or moved onto a tool, with time saved or errors cut.
- A dashboard or report you built that people used to make decisions.
- An estimate or plan you pushed back on with evidence, and what changed.
- People you managed directly, including coordinators or project managers and leads of their own teams.
Comfortable with workflow tools (Monday, Notion, Jira or similar), spreadsheets and dashboards, and curious about AI and no-code tools. You don't need to be an engineer.
If you have delivered these, or can show us how you would here, apply. If you enjoy hands-on work, this seat will suit you; if your recent years have mostly been signing off other people's work, it may feel small.
Nice to have
- Shared services, a GCC or a team serving colleagues in another country.
- Education or a student-facing business.
- Hands-on time with automation tools (Zapier, Make, n8n or Apps Script) or process methods such as Lean.
What good looks like after 6 months
- One front door: anyone at Contour knows how to ask for work and when they will hear back.
- Dates that hold: the dates your teams give are the dates work lands.
- Projects that land: cross-team projects run by your group finish on the dates and scope agreed.
- Less manual work: the top repeat handoffs in your group are automated or removed.
- Leads who decide: your coordinators and pod leads make daily calls without waiting for you.
Benefits
Fully remote, anywhere in India, working across the India and Australia time difference. Pay is benchmarked to the role and discussed openly early in the process.
Ready to lead from the front: run the work, coach the people and automate what slows them down? Apply.
