Business Process Consultant

Position Summary Astrica ServiceNow Senior Business Analysts provide analysis, design, and implementation of ServiceNow solutions to meet business requirements. This involves collaborating with stakeholders, gathering requirements, documenting processes, and working with development teams to ensure successful implementation and optimization of solutions. What you’ll do: Work closely with stakeholders to understand and document business needs, translating them into technical specifications and user stories. Design and document business processes and workflows within ServiceNow, identify areas for improvement, and propose solutions. Collaborate with the development team to ensure accurate implementation of requirements, assist in configuring and testing ServiceNow applications. Maintain clear and concise documentation of business processes, workflows, and solutions. Facilitate communication between stakeholders, including both technical and non-technical teams, and build positive relationships with clients. What you bring: 5+ years of experience on the ServiceNow platform, with hands-on involvement in platform configuration and implementation. Experience in implementing ServiceNow IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge. Ability to work within ServiceNow Agile Development modules. Experience in collaborating with technical developers and stakeholders to ensure business requirements are translated into effective solutions. Ability to lead workshops, elicit and document requirements, and validate solutions with stakeholders. Ability to leverage communication and interpersonal skills, and articulate technical solutions to non-technical audiences. Ability to adapt to changing priorities and collaborate with internal and external stakeholders. Preferred Qualifications Certifications (CSA, ITIL, etc.) Where You’ll Work We’re a remote-first team, which means you can do your best work from wherever you’re happiest and most productive. Every now and then, we may ask you to join us on-site with a client—but those moments are the exception, not the rule. Flexibility is built in, because we know life doesn’t fit neatly into a 9–5. What the Work Looks Like Most of your day will be spent collaborating online, building smart solutions, and occasionally traveling (up to 10%) if a project needs you in person. Otherwise, it’s you, your laptop, and your favorite coffee mug. Perks & Benefits Competitive pay that reflects your skills and certifications Performance bonuses and annual reviews that celebrate growth Unlimited vacation + flexible time off (because balance matters) Health, dental, vision, and 401(k) coverage Career development support and learning incentives to keep you sharp Why Astrica? At Astrica, we’re not just checking boxes—we’re reimagining what it means to be a ServiceNow partner. We blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor. Our team is made up of industry pros who love what they do and believe work should be both impactful and fun. Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.