Business Transformation & Operational Excellence Manager

GREEK NATURAL BEAUTY, POWERED BY SCIENCE

KORRES is a Greek skincare brand, born out of Athens’ oldest homeopathic pharmacy in 1996. Founded by Greek Pharmacist George Korres, who believes in the innate potency of natural ingredients, and chemical engineer Lena Korres, who believes that nature is the inspiration for scientific discovery.

Inspired by the most powerful natural ingredients and local traditions, KORRES delivers effective natural products, discovered in nature and nurtured by science. KORRES collaborates with over 15 different European academic universities to do ground-breaking research into the power of plants. Our research shapes and nurtures nature’s inherent powers.

Today, KORRES takes Greek herbs around the world through more than 400 natural products, with brand presence in 55 markets. It’s all about clean, effective plant-powered formulas that capture the beauty of Greece in harmony with nature.

Job Description

The Business Transformation & Operational Excellence Manager will play a key role in driving operational efficiency, business transformation and organizational performance across KORRES Group. Reporting directly to the CEO, the role will lead cross-functional strategic initiatives, optimize business processes, strengthen performance management, induce AI and accelerate digital transformation and automation. The position will work closely with the Executive Committee and functional leaders to translate strategic priorities into measurable operational improvements, ensuring sustainable growth, organizational agility, and cost efficiency. They will have the following key responsibilities:

A. Business Transformation & Strategic Projects

• Lead and coordinate strategic transformation initiatives across the Group, ensuring alignment with CEO priorities.
• Establish project governance frameworks, clear milestones, ownership and measurable deliverables.
• Act as a central Project Management Office (PMO) for selected strategic initiatives.
• Monitor project execution, identify risks and bottlenecks and proactively recommend corrective actions.
• Support organizational transformation initiatives related to international expansion, systems integration and operational scalability.

B. Operational Excellence & Process Optimization

• Identify opportunities to simplify, standardize and optimize business processes across departments.
• Apply Lean Six Sigma and continuous improvement methodologies to eliminate inefficiencies and reduce operational costs.
• Lead cross-functional process improvement initiatives involving Supply Chain, Procurement, Finance, Commercial, Customer Service, and other functions.
• Define process ownership, operating procedures, and performance standards.
• Develop a continuous improvement culture with a strong focus on accountability, productivity and measurable results.

C. Business Performance & KPI Management

• Develop and implement AI performance monitoring frameworks across key business functions.
• Design management dashboards and reporting tools to improve visibility on operational performance.
• Support the CEO and Executive Committee with structured performance reviews and actionable insights.
• Monitor the financial and operational impact of transformation projects.

D. Digital Transformation, AI & Automation

• Partner with IT and business functions to accelerate digital transformation initiatives.
• Support the business-side implementation and adoption of enterprise systems, including SAP-related transformation projects internationally.
• Identify and prioritize opportunities for process automation, AI applications and workflow optimization.
• Coordinate digital improvement pilots and assess their potential for Group-wide implementation.
• Ensure that technology investments translate into measurable business productivity and efficiency improvements.

E. Cross-Functional Collaboration & Change Management

• Work closely with department heads to drive alignment and ensure successful execution of transformation initiatives.
• Facilitate cross-functional workshops to identify operational challenges and develop solutions.
• Support change management activities, ensuring effective communication, stakeholder engagement and adoption of new processes.
• Promote a data-driven, performance-oriented and collaborative working culture.
• Act as a trusted business partner to the CEO on operational improvement and transformation priorities.

• Bachelor's degree in Business Administration, Engineering, Information Systems, Finance, or a related discipline.
• MBA or postgraduate qualification in Project Management, Operations, or Business Transformation is highly desirable.
• 5+ years of relevant experience in operations management, business transformation, project management, or operational excellence.
• Proven experience managing complex cross-functional initiatives and delivering measurable business improvements.
• Strong understanding of business performance management, AI financial analysis and operational KPIs.
• Excellent analytical, problem-solving and stakeholder management skills.
• Fluency in English and preferably FR or German.

Preferred Qualifications

• Lean Six Sigma Black Belt or equivalent continuous improvement certification.
• Experience in international or multi-country business environments.
• Exposure to ERP implementation, SAP, automation or AI-driven business improvement initiatives.
• Experience in FMCG, consumer products, manufacturing, or retail organizations.