Case and Travel Operations Coordinator

This is a remote position.

Summary: The LEMOINE company, is seeking a detail-oriented Case and Travel Operations Coordinator to support our federal human services program. This position is responsible for reviewing accurate case documentation, address verification, and travel logistics coordination for field personnel. The ideal candidate will possess strong organizational, analytical, and communication skills with the ability to manage multiple priorities in a fast-paced environment.

Duties and Responsibilities

• Review case documentation, field visit notes, address research notes, contact notes, required data fields, escalation records, and additional documentation to ensure accuracy, completeness, and compliance with program requirements.
  
• Identify missing documentation, inconsistent outcomes, duplicate entries, data discrepancies, and documentation errors.
  
• Enter, upload, reconcile and verify case information within approved databases, tracking systems, and spreadsheets.
  
• Conduct address research and verification using approved databases, mapping tools, and available resources to support accurate field assignments.
  
• Coordinate travel arrangements for field personnel, including airfare, lodging, transportation, routing, and scheduling.
  
• Prepare travel itineraries, manage reservations, and assist with travel cancellations, schedule changes, and urgent travel needs.
  
• Track travel expenses, mileage, receipts, and supporting documentation to ensure compliance with approved budgets and applicable contract requirements.
  
• Maintain accurate case records, travel logs, quality review notes, and documentation for reporting and audits or additional purposes.
  
• Coordinate with field operations, case management, quality assurance, and finance teams to resolve operational issues.
  
• Monitor case progress, outstanding documentation, and travel activities to support timely completion of assignments.
  
• Maintain confidentiality and comply with applicable federal program policies, security requirements, and company procedures.
  
• Protect sensitive participant, program, and Government-related information.
  
• Perform additional job-related duties as assigned.
  

Qualifications, Knowledge, Skills, and Abilities: High school diploma or equivalent required. Associate or bachelor’s degree in business, logistics, operations, human services, social work, criminal justice, psychology, public administration, data management, quality management, or other related field is highly preferred. A minimum one year of experience in administrative support, data entry, records review, compliance, scheduling, logistics, travel coordination, or similar work is required. Experience supporting government, human services, emergency response, disaster recovery, travel programs, or Federal Travel Regulation (FTR) requirements is highly preferred.

• Experience managing records and data entry, reviewing work for quality and compliance, and coordination schedules and travel.
  
• Strong attention to detail with the ability to review records, identify errors, duplicates, missing information, and maintain accurate documentation.
  
• Strong written and verbal communication skills.
  
• Ability to maintain confidentiality, professional boundaries, and ethical standards.
  
• Ability to complete required federal, client, and company training before beginning work.
  
• Ability to successfully complete required pre-employment screening and federal background/suitability processing.
  
• Ability to prioritize multiple assignments, manage deadlines, and support high-volume workloads.
  
• Proficiency with Microsoft Office, including Excel, Word, Teams, Outlook, shared trackers, databases and electronic documentation systems.
  
• Bilingual English/Spanish preferred.
  
• Must be authorized to work in the United States.
  

Work Environment and Schedule

LEMOINE is a Great Place to Work ® Certified Company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state and local governments.