Case Coordinator

Job Description: Case Coordinator (Surrogacy Program) Location: Fully Remote Region Preference: South America Gender Preference: Female candidate preferred Employment Type: Full-time Role Overview We are seeking a highly compassionate, organized, and client-focused Case Coordinator to support surrogates throughout their full surrogacy journey. This is a fully remote position responsible for coordinating care, communication, and case management across multiple stakeholders, ensuring a seamless, supportive, and well-structured experience for all parties involved. The ideal candidate will bring strong interpersonal skills, healthcare exposure (preferably OB-GYN or medical background), excellent English communication, and the ability to manage complex workflows in a sensitive, client-centric environment. Key Requirements Core Qualifications Strong English fluency (spoken and written) – video pre-screen required Based in South America Background in medical, healthcare, or OB-GYN strongly preferred Bachelors degree in a healthcare-related field preferred Basic understanding of: OB-GYN care Medical insurance Healthcare systems Third-party coordination in healthcare settings Professional Skills Highly organized and detail-oriented Strong multitasking and prioritization abilities Excellent interpersonal and communication skills Strong customer service orientation and empathy Client-centric mindset with a passion for care coordination Comfortable working with CRM systems Proficient in Microsoft Office tools (Email, Excel, Word, PowerPoint) Ability to represent the company professionally and positively Proactive problem-solver with strong ownership mindset Key Responsibilities Case & Client Management Understand the surrogacy process and guide surrogates through every stage of the journey Build strong relationships and create a supportive, client-centric experience for surrogates Serve as the primary liaison between: Intended parents Surrogates Fertility clinics Attorneys Mental health professionals Process Coordination Guide clients through all stages of the surrogacy lifecycle: Screening Matching Legal processes Medical processes Pregnancy journey Delivery Schedule medical and related appointments Follow up on results and request medical records Coordinate documentation across stakeholders Case Operations Maintain accurate and up-to-date: Case files Documentation Timelines Milestones Monitor case progress and ensure no steps are missed Track and manage daily activities using the CRM system Ensure task completion and workflow continuity Ownership & Performance Demonstrate strong attention to detail and quality of execution Take initiative to solve issues in a timely and professional manner Proactively identify risks and delays in case progression Perform other duties as assigned Ideal Candidate Profile Empathetic, calm, and emotionally intelligent Passionate about supporting families and surrogates Comfortable working in emotionally sensitive healthcare environments Highly reliable, accountable, and process-driven Strong coordination and relationship-building capability What We Offer Fully remote work environment Purpose-driven, impact-focused role Opportunity to work in a highly meaningful healthcare domain Collaborative and mission-aligned team culture This role is ideal for candidates who combine healthcare knowledge with strong coordination skills and a genuine passion for client care and service excellence.