Change Manager

Job Title: Change Manager/Change Agent

Location: 2800 Mechelen, Belgium

Duration: 04/01/2027 - 31/12/2027

Mode of work: Hybrid (2 - 3 days onsite per week)

Languages: Dutch

Description

• To make its fleet greener, Client is introducing plenty of electric buses in its network.
• Within the e-bus programme, Client is looking for an Expert Change Agent EBS.
• The Change Agent EBS is part of the core team of the EBS (Electric Bus Systems) program and will report to the Change Department of the EBS program in that capacity.

Objective:

• To coordinate and follow up the implementation of all EBS-related processes and procedures within the assigned depots, and the associated maintenance centres, and to facilitate the changes; in order to guarantee the support for and deployment of the 'Electric Bus Systems'. As well as being responsible for the coordination and follow-up of the roll-out of the software system (Depot and Charge Management System).

Main tasks:

Coordinates the implementation of all EBS (Electric Bus Systems)-related procedures and processes at the depot based on the implementation plan.

• Keeps an overall view of the project planning of the depots and maintenance centres assigned to him/her.
• Reports on progress to the project team and the Change manager and identifies risks.

Is the central point of contact at the depot during the implementation phase.

• Makes the necessary connections to achieve smooth collaborations.
• Organizes consultation with the necessary actors at the depot.
• Communicates intensively with the stakeholders at the depot.
• Captures questions at the depot and is responsible for the internal coordination of a substantiated answer.
• Assists users during their familiarization process.
• Is present during the preparations, roadshows, implementation, training and during the hypercare period (the necessary months after go live until handover to the business).

Detects and analyzes the issues that arise during deployment.

• Solve them on the spot if possible.
• Makes a root cause analysis where necessary.
• Raise the problems with the right people in a structured and well-framed way to find a solution and stay informed of the status of outstanding problems.
• Provides reporting on the problem and the solution found to the Change manager.
• Evaluates whether the solution is sufficiently stable for daily operation.

Facilitates the changes at the depot and motivates the employees.

• Provides input for the change action plan.
• Mediates in case of resistance or conflicts during implementation.
• Escalates to the Change manager if necessary.

Is responsible for:

• Supervising the implementation of all EBS processes at the depot on the basis of the predetermined implementation plan.
• Supervising the roll-out of the DMS and DCM software systems (Depot and Charge Management System).
• Building good contacts with the key figures at the depot.
• Ensure that the project schedule is respected and report on its progress
• Problem analysis during the implementation phasease.
• Facilitating the changes and mediating where necessary.

Internal Communication and Consultation

• Has frequent contact with all sections within the organization and with the EBS program team.
• Is present at the depots assigned to him/her and is in contact with the various local teams (including Operations and Technology).
• Works in tandem with the Organisation & Change expert on training and communication.

External

• Has contact with external suppliers and service providers from time to time.

Skills

• Demonstrable experience within Change Management-Must Have (Expert – 10 years)
• Proven experience in the change management of complex projects/programs of a significant size-Must Have (Senior – 5 years)
• Demonstrable experience in coordinating and following up on implementations up to Go Live (+ after care) of large infrastructure works and/or implementations of a similar nature to the introduction of electric buses.
• Proven experience with incident and change management
• Demonstrable knowledge of the processes, procedures to be implemented and basic knowledge of the supporting software.
• Higher education (Master or Bachelor).
• Charging for higher education diploma (master's or bachelor's).
• Language requirement: Dutch at European CEFR level C2.
• Demonstrable experience in Asset Management.
• Demonstrable experience in the field of electric buses and charging infrastructure.
• Proven experience with ADKAR Prosci.
• Proven experience in public procurement.