Change Manager – Microsoft Teams & Zoom

Hello,

This is Diksha from Inficare Technologies. Please find the attached job description for your review and let me know your thoughts. If you’re interested, please feel free to reply to this email or reach out to me directly at diksha@inficaretech.com

Project / Change Manager – Microsoft Teams Migration & Zoom Decommissioning

Location: Hybrid role in Nairobi, Kenya

Indicative Allocation: 50% Project Management / 50% Change Management

Required Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Project Management, or a related field.
• Proven experience managing large-scale enterprise IT transformation or technology migration projects.
• Strong experience in both Project Management and Organizational Change Management.
• Demonstrated experience managing enterprise collaboration platform migrations, preferably from Zoom to Microsoft Teams.
• Strong understanding of Microsoft Teams capabilities, including:
• Microsoft Teams Meetings and Chat
• Microsoft Teams Phone and telephony migration
• Microsoft Teams Rooms
• Microsoft 365 collaboration ecosystem
• Microsoft Teams webinars and large meetings
• Experience managing complex, multi-workstream projects involving geographically distributed teams.
• Strong knowledge of project governance, planning, risk management, stakeholder management, and delivery methodologies.
• Hands-on experience developing change management strategies, communication plans, training programs, and user adoption initiatives.
• Excellent stakeholder engagement, facilitation, and communication skills.
• Ability to manage competing priorities and deliver against tight project deadlines.

Preferred Qualifications

• PMP, PRINCE2, or equivalent Project Management certification.
• Prosci Change Management Certification or equivalent OCM qualification.
• Experience with Microsoft 365 transformation and enterprise collaboration projects.
• Familiarity with Microsoft Teams Phone, Direct Routing, Operator Connect, and telecom carrier migrations.
• Experience with enterprise meeting room technology and AV infrastructure.
• Familiarity with Zoom administration, licensing, integrations, and decommissioning.
• Experience working in global organizations with geographically distributed teams.
• Knowledge of Agile, Waterfall, or hybrid project delivery methodologies.