Claims Case Specialist (night shift)

Claims Case Specialist (night shift) Join Bowtie as a Night Shift Claims Case Specialist: support customers through their claim journey with care, in Cantonese and English; grow with a friendly, inclusive team. Join us today! Role Summary Bowtie’s mission is to make insurance good again, and our vision is to build a category-defining health insurance company. As a young and fast-growing company, grooming and learning from the next generation is always our priority. We are looking for great talents who share our values to guide our customers through their claim journey and to ensure that they and their loved ones are protected and assisted in their time of need. About the Role You will be working in a fast-paced organization that promotes cross-functional collaboration to offer claims support to our customers and their loved ones. Your Key Responsibilities Include: Handling the claims inquiry and providing professional replies and service to the customer Centralizing the customer inquiry for record-keeping, reviewing existing guidelines, and future training Shift Schedule • Night shift: 6pm to 3am, 5 days per week Roughly, the composition of your task will be as follows: Claims enquiry - 70% Claims assessment - 15% Ad hoc claims project - 15% The success of this role will be measured by: Understanding customers’ needs effectively Providing professional solutions and appropriate advice Suggesting improvements that enhance customer satisfaction across Bowtie About you You have/are 2+ years of experience in a customer support role in an insurance company, medical service provider (e.g., hospital, clinic), or TPA is a must Bilingual fluency in Chinese (Cantonese) and English is a must Strong problem-solving, flexibility, and soild communication skills Customer-centric mindset Good PC skills in MS Word, EXCEL, and Powerpoint Preferred but not essential Experience handling medical claims enquiries We Offer Apart from a great career path and an opportunity to do good and do well, we also offer: Competitive package Flexible/ WFH arrangement Medical/ dental coverage and wellness programs Fun, co-operative, and flexible startup culture Weekly sharing sessions and regular social gatherings Excellent learning opportunities with Professional Development Sponsorship About Bowtie We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong. We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-centric team. By combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category-defining health insurance companies in Asia. We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world in Sia Partners' 2023 report. As we grow, we're always looking for highly dynamic, hands-on, and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today! Information collected will be treated in strict confidence and used solely for recruitment purposes. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. We are an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process. Department Operations Role Associate Claims Case Specialist Locations Hong Kong Remote status Hybrid Employment type Full-time Employment level First /Mid-Level Officials About Bowtie Life Insurance Company Limited Our purpose is simple - we are here to bring back the good of insurance: protecting people and their families. By combining our deep domain expertise and our modern proprietary technology, we strive to provide better insurance products and world-class insurance experience to the public. In the past 4+ years, we have been providing a wide range of medical coverage to the Hong Kong public. Our sum assured has exceeded US$5 Billion. ‍Let's continue to deliver a better insurance experience for all. Let's Make Insurance Good Again. Founded in 2018 Co-workers 100+