Client Relationship Manager

Client Relationship Management

Work Location: Warsaw ( may have to visit client office in Poland or in Europe).

Hybrid Working

Permanent Employment

Job Summary

We are looking for an experienced Business Development & Account Growth Manager based in Poland to drive growth across strategic client accounts in Poland and the broader European market.

The role will focus on developing strong relationships with senior client stakeholders, identifying new business opportunities, expanding our presence within existing accounts, and converting opportunities into sustainable revenue. The person will work closely with account leadership, delivery teams, solution teams and internal practices to take opportunities from early-stage conversations through proposal and closure.

Key Responsibilities

Business Development & Revenue Growth

• Identify and develop new opportunities within existing strategic accounts.
• Build and maintain a healthy opportunity pipeline and drive opportunities toward closure.
• Expand relationships into new business units, functions and stakeholder groups.
• Identify cross-sell and up-sell opportunities across relevant service lines and capabilities.
• Support account growth plans with clear revenue and pipeline objectives.
• Lead or support RFPs, proposals, commercial discussions and deal shaping.

Client & Stakeholder Management

• Build trusted relationships with senior business and IT stakeholders.
• Develop a strong understanding of client priorities, challenges and investment areas.
• Establish relationships beyond existing delivery stakeholders and create access to new buying centres.
• Maintain regular engagement with decision-makers and influencers.
• Represent the organization confidently in customer discussions and executive forums.

Account Development

• Work with Account Managers and Delivery Leaders to develop account-specific growth strategies.
• Map key stakeholders, whitespace opportunities and areas for deeper penetration.
• Convert delivery success and customer relationships into incremental business opportunities.
• Bring market and customer insights into account planning.

Opportunity & Deal Management

• Qualify opportunities based on business need, value proposition and probability of conversion.
• Coordinate with solutioning, delivery, commercial and practice teams to develop compelling propositions.
• Drive opportunities through the sales lifecycle with strong follow-through and ownership.
• Maintain visibility of pipeline, forecast, risks and actions.

Internal Collaboration

• Work closely with global sales, account, delivery and competency teams.
• Mobilize the right SMEs and solution teams for customer conversations and pursuits.
• Ensure smooth transition from opportunity closure into delivery.
• Act as a bridge between the customer and internal teams throughout the opportunity lifecycle.

Experience & Skills

Must Have

• Strong experience in Business Development, Account Management or Client Partner roles within IT services / consulting.
• Demonstrated experience in growing existing enterprise accounts and generating incremental revenue.
• Strong stakeholder management and relationship-building skills, including engagement with senior customer stakeholders.
• Proven ability to identify, qualify, shape and progress business opportunities.
• Good understanding of IT services, digital transformation, application services and/or managed services.
• Experience working with offshore/global delivery and solution teams.
• Strong commercial orientation with excellent communication, presentation and negotiation skills.
• Self-driven and comfortable operating with significant ownership and limited supervision.
• Based in Poland with the ability to engage customers face-to-face and travel within Poland/Europe as needed.

Preferred

• Experience working with Life Sciences / Pharma / MedTech customers.
• Existing customer relationships or market network in Poland/Central Europe.
• Experience in large multinational or European enterprise accounts.
• Exposure to cloud, data/AI, digital engineering, enterprise applications, managed services or transformation-led opportunities.

What Success Looks Like

• Creation of qualified pipeline within assigned accounts.
• Conversion of identified opportunities into revenue.
• Expansion into new customer stakeholders and buying centres.
• Increased penetration of services within existing accounts.
• Strong senior stakeholder relationships resulting in repeat and new opportunities.