Cluster General Manager – Hotels

Role Description The Cluster General Manager – Hotels (part-time, hybrid) will be based in Dubai, United Arab Emirates, with a mix of on-site work at client hotel properties and some work-from-home flexibility. This role is responsible for overseeing hotel accounts that source black stone products from GLC Industries, ensuring service quality, timely deliveries, and strong client relationships. Day-to-day tasks include coordinating with hotel management teams, planning and monitoring supply schedules, reviewing operational performance, and addressing service issues or improvement opportunities. The role involves collaborating with internal manufacturing and logistics teams to align production, inventory, and transportation with hotel cluster needs, while identifying opportunities for business growth and cost efficiency. The Cluster General Manager will also prepare regular performance reports, provide strategic recommendations, and support contract negotiations and renewals.

Qualifications

• Demonstrated experience in hotel or hospitality management, multi-property or cluster management, or key account management for hotel clients.
• Strong operations and logistics understanding, ideally within manufacturing, building materials, or related industrial sectors.
• Proven ability to manage stakeholder relationships, including hotel leadership, suppliers, and internal cross-functional teams.
• Solid planning, organizational, and analytical skills, with the ability to interpret performance data and drive operational improvements.
• Effective communication and negotiation skills, with proficiency in English; knowledge of regional languages is an advantage.
• Comfort working in a hybrid model, balancing on-site visits in Dubai and remote work, and managing time effectively in a part-time capacity.
• Bachelor’s degree in Hospitality Management, Business Administration, Operations Management, or a related field; equivalent experience will be considered.
• Familiarity with hotel procurement processes and service-level agreements; experience with stone, construction, or materials supply is a plus.
• Commitment to inclusive, ethical, and safety-focused practices in all business operations.