Cluster General Manager – Hotels

Role Description The Cluster General Manager – Hotels is a part-time, hybrid role based in Dubai, United Arab Emirates, with flexibility for some work from home. This role is responsible for overseeing the strategic and operational performance of a cluster of hotel partners associated with GLS Online Academy, ensuring service quality and guest satisfaction align with the academy’s educational and brand standards. Day-to-day responsibilities include managing hotel relationships, coordinating hospitality packages linked to learning programs, monitoring financial performance, and optimizing occupancy and revenue across the cluster. The Cluster General Manager will lead and support on-site and remote teams, implement standard operating procedures, and ensure compliance with local regulations and organizational policies. The role also involves analyzing performance data, preparing reports, contributing to strategic planning, and collaborating with internal stakeholders to enhance the overall learner and family experience.

Qualifications

• Experience in hotel or hospitality management, preferably at a cluster or multi-property level, with strong skills in operations oversight and service delivery.
• Background in revenue management, budgeting, and financial analysis, including the ability to interpret performance data and implement improvement plans.
• Strengths in stakeholder management, client relationship building, and partnership development across hotel owners, staff, and corporate teams.
• Leadership and people management skills, including team coordination, performance coaching, and fostering a collaborative, inclusive work environment.
• Strong organizational, planning, and problem-solving abilities with attention to detail and the capacity to manage multiple properties and priorities.
• Excellent communication skills in English; proficiency in additional languages relevant to the region is an advantage.
• Good understanding of hospitality standards, guest experience best practices, and regulatory compliance within the United Arab Emirates.
• Proficiency with hotel management systems, reporting tools, and common office software; experience working in hybrid and cross-functional teams is beneficial.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred; equivalent professional experience will also be considered.
• Prior experience working in Dubai or the wider GCC hospitality market is an asset.