Collection Specialist - UK & Ireland

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role

Job Summary

In this role you’ll be responsible for managing customer accounts to ensure timely payments and reduce outstanding debts. Communicates effectively with clients to resolve billing issues and negotiate payment plans and monitors payment activities and updates records to maintain accurate financial data.

Key Areas of Responsibility

• Monitors accounts receivable to identify overdue payments and initiate collection efforts.
• Contacts customers via phone, email, or mail to request payment and provide account information.
• Negotiates payment arrangements and settlements within company policies to recover owed funds.
• Collaborates with internal departments to address billing discrepancies and resolve disputes.
• Maintains accurate records of collection activities and customer communications in the system.
• Prepares reports on collection status, outstanding debts, and recovery rates for management review.
• Ensures compliance with legal and regulatory requirements related to debt collection practices.
• Reconcile customer accounts and provide insights to stakeholders.
• Report on collection progress and results.
• Contact customers to discuss their overdue payments and develop repayment plans.
• Work closely with the cash application team, commercial operations and sales colleagues.

Critical Experiences

• 1-3 years of related experience with executing and overseeing the collection process, ideally within a shared service and in cooperation with a service provider.
• You have a very good command of English.
• Very good command of MS Office, especially MS Excel, SAP is great advantage.
• You are a proactive and communicative person, willing to take new initiatives.
• You are attentive to details.
• You have good problem-solving and analytical skills.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light up the future.

About Us

We are Signify, the new company name of Philips Lighting, and we light up the world! Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world.

We’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future. Join the undisputed leader in the lighting industry and be part of our diverse global team. #WeAreSignify #SignifyLife

Concerning US based roles: Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Signify is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Pay Transparency Nondiscrimination Policy: Signify North America Corporation (“Signify”) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Signify, or (c) consistent with Signify's legal duty to furnish information.