Collection Specialist - working schedule 15.00-24.00

Our Company

GSD Solutions is an American high-touch, customer-focused, business transformation group, specializing in back-office process improvement, shared services, project management and strategic outsourcing.

Our solutions transform organizations by increasing efficiency, effectiveness, and value realization. We deliver sustainable solutions on time and on budget through our dedicated, highly skilled team.

We are looking to hire a self-motivated Collection Specialist (English speaker) – working schedule 15.00-24.00 - fully remote

Role Purpose

The Collection Specialist is responsible for managing customer accounts and ensuring the timely collection of outstanding receivables. The role involves proactive communication with customers, monitoring overdue balances, resolving payment issues and disputes, and collaborating with internal teams to minimize overdue debt and improve cash flow.

Key Responsibilities

• Manage a portfolio of customer accounts and actively follow up on outstanding and overdue invoices.
• Contact customers via email and phone to ensure timely payment of outstanding balances.
• Monitor accounts receivable aging and prioritize collection activities based on overdue status, value, and risk.
• Investigate reasons for non-payment and work with customers and internal departments to resolve payment issues.
• Identify and manage invoice disputes, deductions, short payments, and other discrepancies.
• Coordinate with Billing, Cash Application, Sales, Customer Service, and other relevant teams to resolve outstanding items.
• Maintain accurate records of collection activities, customer commitments, and payment status.
• Follow up on payment promises and escalate significantly overdue or high-risk accounts when necessary.
• Perform account reconciliations and support the resolution of unapplied or incorrectly allocated payments.
• Prepare regular reports regarding overdue balances, collection status, disputes, and customer payment behavior.
• Support month-end activities related to Accounts Receivable and collections.
• Contribute to achieving collection targets and reducing DSO (Days Sales Outstanding) and overdue balances.
• Ensure collection activities are performed in accordance with company policies and internal controls.
• Identify opportunities to improve collection processes and overall cash flow performance.

Requirements

• Previous experience in Collections, Accounts Receivable, Credit & Collections, or a similar finance role.
• English Advanced
• Good understanding of Accounts Receivable and Order-to-Cash processes.
• Experience working with aging reports, customer account reconciliations, and overdue balances.
• Strong communication and negotiation skills.
• Ability to manage difficult customer conversations professionally and constructively.
• Good analytical and problem-solving skills.
• Strong attention to detail and ability to manage multiple customer accounts and priorities.
• Good Microsoft Excel skills.
• Experience with ERP systems such as SAP, Oracle, or similar is an advantage.

As a GSD Employee You Will Enjoy

• Highly competitive salary package
• Recognition & Rewards bonuses
• Flexible Benefits via Benefits online (1100 Ron monthly)
• Extra-bonus for Christmas and Easter (300 Ron each)
• Medical subscription - Medicover
• A fully remote work environment