Commercial lines Insurance Associate

We're Hiring: Commercial Lines Insurance Associate

Health & Virtuals | Full-Time | Remote

About Health & Virtuals

At Health & Virtuals, we believe great people make great businesses. As part of Health & Group, we connect talented professionals with organisations across healthcare, insurance, and other industries, helping businesses grow through reliable and skilled remote support.

We're looking for a Commercial Lines Insurance Associate to join our growing team. If you're detail-oriented, confident in communicating with clients, and enjoy keeping things organized, this could be a great opportunity for you.

Whether you have experience in commercial insurance or are looking to build a career in the industry, we provide the training and support you need to succeed.

What You'll Be Doing

As a Commercial Lines Insurance Associate, you'll support the daily operations of business insurance accounts, assist clients with their service requests, and help ensure insurance documentation and account information are managed accurately and efficiently.

Your key responsibilities will include:

• Client Communication: Handle incoming and outgoing calls, respond to business client inquiries, gather information, and provide timely follow-ups.
• Insurance Quotes: Assist with preparing commercial insurance quotes using carrier platforms and established procedures.
• Policy Management: Support policy endorsements, renewals, and updates while ensuring business and policy information remains accurate.
• Certificates of Insurance (COIs): Prepare and process Certificates of Insurance and ACORD forms accurately, following established guidelines.
• Lender & Mortgage Coordination: Assist with lender-related and mortgage-related insurance requests, including coordinating required documentation when applicable.
• Billing Support: Respond to billing inquiries, coordinate with clients and carriers, and follow up on outstanding issues.
• Account Management: Maintain accurate client records, update account information, and document communications and service activities.
• Service Request Tracking: Monitor pending requests, follow up on outstanding items, and escalate complex matters when additional support is needed.
• Team Collaboration: Work closely with internal teams and insurance carriers to ensure smooth operations and excellent client service.

What We're Looking For

We're looking for someone who is dependable, organised, eager to learn, and committed to delivering high-quality service.

Skills & Qualifications:

• Strong verbal and written English communication skills.
• Excellent attention to detail, accuracy, and organisational abilities.
• Confidence in handling professional calls and communicating with business clients.
• Ability to multitask, prioritise responsibilities, and meet deadlines.
• Comfortable working with online platforms, digital tools, and computer systems.
• Strong problem-solving skills and a proactive approach to managing tasks.
• Ability to work independently and collaborate effectively in a remote environment.
• Availability to work schedules aligned with U.S. time zones.

Prior experience in commercial insurance, insurance administration, or customer service is an advantage, but not required.

What Makes You a Great Fit?

You'll thrive in this role if you:

• Take ownership: You follow through on commitments and ensure requests are completed without constant reminders.
• Communicate professionally: You enjoy assisting clients, asking the right questions, and providing clear and helpful responses.
• Stay organized: You can manage multiple service requests while keeping track of important details and deadlines.
• Value accuracy: You carefully review information, identify discrepancies, and maintain reliable documentation.
• Think proactively: You anticipate potential issues, follow up on pending matters, and take initiative to keep work moving.
• Are eager to grow: You're open to learning new systems, receiving feedback, and developing your professional skills.
• Are reliable: You manage your time effectively, stay accountable, and contribute positively to a remote team.

Why Join Health & Virtuals?

• 100% Remote Opportunity: Work remotely while supporting U.S.-based commercial insurance operations.
• Training Provided: Receive practical training to help you understand insurance processes, systems, and daily responsibilities.
• No Insurance License Required: Begin your career in insurance support without needing an existing insurance license.
• Career Development: Build valuable experience working with U.S. commercial insurance accounts and industry platforms.
• Supportive Team Environment: Be part of a professional team that values collaboration, accountability, and continuous improvement.

Ready to Take the Next Step?

If you're a motivated professional with strong communication skills, excellent attention to detail, and a willingness to learn, we'd love to hear from you.

Apply today and grow your career with Health & Virtuals!