Corporate Customers Process Management Specialist

About:

Yapı Kredi Technology is a technology company that produces innovative, high quality, and high value-added products and solutions in the finance sector. With more than 2,000 employees, it aims to create products that will shape the sector for Yapı Kredi Bank and to be the undisputed leader in the field of technology by using modern architectural systems and cloud technologies. It also contributes to the development of new and exemplary products for the sector by using natural language processing, machine learning, artificial intelligence, and data mining technologies with its R&D team.

Who We Are:

At Yapı Kredi Technology, we research with passion, wonder as we learn, and implement innovations that shape the future together. We take responsibility from the first day with our expert colleagues and work with all our strength for pioneering applications. We make quick decisions and take action. We quickly adapt to innovations and changes.

What Do We Offer:

📌 Opportunity to work in hybrid model

💻Opportunity to work in Koç Group Community Companies' offices

🌴Chance to discover the natural wonders and amenities offered at Koç Toplululuğu Spor Kulübü (KTSK)

🚀Career development opportunities in a structured technology career path

💫 Opportunity to benefit from BizClub and KoçAilem privileges exclusive to Yapı Kredi Technology employees

🤝Company-contributed individual retirement insurance

🎂 Birthday off day.

Qualifications:

• Preferably graduated from Industrial Engineering, Mathematical Engineering, Computer Engineering, Management Engineering, Statistics, Economics and related fields of universities,
• Minimum 2 years of experience in banking processes, preferably in corporate and commercial banking processes
• Knowledge of corporate banking products, services, and operational processes,
• Experience in business process analysis, modeling, optimization, and continuous improvement,
• Strong analytical thinking, problem-solving, and decision-making skills,
• Customer-oriented mindset with a focus on operational efficiency and process excellence,
• Strong communication, coordination, and stakeholder management skills,
• Proactive, innovative, and result-oriented approach,
• Excellent follow-up, reporting, presentation, and documentation skills,
• Ability to work effectively with cross-functional teams,
• Excellent proficiency in MS Office applications,
• Good command of written and spoken English,
• Eagerness to learn, adapt to change, and contribute to continuous improvement initiatives.

Job Description:

• Analyze, model, and improve end-to-end corporate and commercial banking processes in line with established process management methodologies,
• Analyze internal and external customer needs and design business processes to enhance customer experience and operational efficiency,
• Evaluate existing processes from customer experience, operational efficiency, risk management, and internal control perspectives,
• Analyze and prioritize process improvement requests from business units and coordinate their implementation,
• Identify process bottlenecks, manual activities, and operational inefficiencies, and develop improvement recommendations,
• Contribute to the improvement of corporate customer onboarding, customer information and documentation management, and banking product and service processes,
• Identify digitalization and automation opportunities and collaborate with business and technology teams to develop effective solutions,
• Ensure that business processes are aligned with customer expectations, business strategies, internal policies, and applicable laws and regulations,
• Define, monitor, and evaluate process performance indicators to support continuous improvement,
• Coordinate with relevant business units and technology teams to ensure the successful execution of end-to-end process improvement projects,
• Analyze industry best practices, market trends, and technological developments to identify opportunities for process transformation.

Candidate Selection Process:

Our recruitment process for all positions typically encompasses technical interviews, director assessments, competency evaluations, and personality tests. We will extend our offer to candidates who have successfully completed a positive evaluation process.

If you would like to get to know more about Yapı Kredi Technology, you can follow us! 🚀

https://www.ykteknoloji.com.tr

https://medium.com/yapi-kredi-teknoloji

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