Customer Care Advocate

Customer Care Advocate – Remote | $18–$19/hr + Bonus Opportunities

Tech-Savvy. People-Focused. Purpose-Driven. Sound Like You?

Put your technical skills and passion for helping others to work-all from the comfort of home!

Disabled Veteran Solutions (DVS) is seeking experienced, compassionate, and technically proficient professionals to join our team as Remote Customer Care Advocates.

If you enjoy solving problems, confidently navigating multiple computer systems, and helping people through challenging situations, this could be the opportunity you've been looking for.

At DVS, we're looking for more than someone who can answer a phone. We want resourceful, detail-oriented professionals who take ownership of customer needs, communicate with empathy, and deliver exceptional service.

What You'll Do

As a Customer Care Advocate, you'll serve as a trusted resource for individuals seeking assistance, guidance, and solutions to their healthcare related questions.

Key responsibilities include:

• Deliver exceptional customer service with professionalism, patience, and empathy.

• Actively listen, identify customer needs, and provide accurate, timely solutions.

• Navigate multiple computer applications, web-based platforms, and online phone systems simultaneously.

• Research information, troubleshoot concerns, and guide customers through complex processes.

• Maintain accurate documentation while balancing efficiency, quality, and attention to detail.

• Manage customer interactions in a structured, high-volume remote environment.

• Take ownership of customer concerns while consistently delivering a positive customer experience.

What We're Looking For

We're seeking confident problem-solvers who are technically proficient, organized, adaptable, and genuinely passionate about helping others.

Required Qualifications:

• High school diploma or equivalent.

• Minimum of 1 year of remote work experience in insurance operations, healthcare, technical support, or a related field.

• Advanced computer proficiency with the ability to efficiently navigate multiple applications, systems, and browser windows.

• Strong proficiency in Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneNote.

• Excellent verbal communication, active listening, and problem-solving skills.

• Strong attention to detail, organizational skills, and the ability to manage multiple tasks without sacrificing accuracy.

• Ability to work independently, learn new technology quickly, and maintain productivity in a remote environment.

• A genuine commitment to providing compassionate, professional, and solution-focused customer service.

Preferred Qualifications:

• Experience in healthcare, health insurance, social work, or mental health-related services.

• Familiarity with medical terminology, health benefit plans, or insurance processes.

• Previous experience in a complex, high-volume customer service or call center environment.

• Demonstrated success in a remote customer-facing position.

• College degree or additional relevant education.

Position Details

• Work Environment: 100% Remote

• Employment Type: Full-Time

• Starting Pay: $18.00 per hour

• Bilingual Starting Pay: $19.00 per hour

• Additional Compensation: Bonus opportunities

• Work Schedule: Monday through Friday, 8-hour shifts

• Schedule Availability: Must be available to work an assigned shift between 8:00 AM and 9:00 PM Eastern Time.

• Training: Comprehensive 7-week training program

• Paid Training Schedule: Monday through Friday, 8:00 AM to 4:30 PM Eastern Time

Why Join Disabled Veteran Solutions?

Disabled Veteran Solutions is a Service-Disabled Veteran-Owned Small Business committed to creating meaningful employment opportunities and delivering exceptional service.

Our mission is rooted in supporting others, and we believe our employees are essential to that success.

What We Offer:

• Competitive hourly compensation with bonus opportunities.

• Comprehensive employee benefits.

• Fully remote work environment with a set schedule.

• Structured training, ongoing coaching, and professional support.

• Opportunities for professional growth and development.

• A supportive, inclusive, and mission-driven workplace.

• The opportunity to make a meaningful difference through the work you do every day.

Ready to Make an Impact?

If you're technically confident, customer-focused, and ready to put your skills to work in a meaningful role, we want to hear from you.

We're looking for individuals who don't just answer questions-they take ownership, find solutions, and make every customer interaction count.

Apply today and join Disabled Veteran Solutions, where your skills, passion, and purpose come together.

Disabled Veteran Solutions (DVS)
Your Skills. Your Purpose. Our Mission.

A pre-employment drug screening and criminal background check are required prior to employment.