Customer Care Agent

Consumer Customer Care Agent – French/Dutch | Nilfisk | Madrid
Temporary position, 6 months (January–June 2027)

The office is located close to Calle Núñez de Balboa.

Do you enjoy helping customers get the most out of their products? Are you fluent in French and/or Dutch? Then join our Consumer Customer Care team in Madrid for our busy season.

The team and the position
You’ll join our Customer Care team in Madrid, which supports consumers across several European markets.

You’ll handle daily customer contacts by phone and email: orders, deliveries, invoicing, returns, repairs and general questions. You’ll work closely with our Sales and Service departments, so you need to understand customer needs and look for solutions. A technical interest is an advantage, since much of the role involves solving product issues.

Your main tasks

• Handle inbound and outbound calls and emails in a professional and helpful way
• Inform customers about prices, availability, open orders and delivery dates
• Use ERP, CRM and online tools to look up accounts, part numbers and descriptions
• Spot commercial opportunities and pass sales or service leads on to the right team
• Prioritise your tasks and help out with other duties when needed

Who we’re looking for

• Fluent in French and/or Dutch, written and spoken. Both is a plus.
• Good English
• Experience in customer service, inside sales or a similar role
• Good IT skills, ideally with SAP or Salesforce
• An interest in technical products and in giving technical support
• Strong attention to detail, and the ability to plan and handle setbacks
• Proactive, solution-oriented and a team player who keeps the customer in focus

What we offer
A 6-month temporary contract from January to June 2027, covering our full consumer season, in a friendly international team in Madrid.

Let’s create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future?

About Nilfisk

Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are a proud member of the United Nations Global Compact.

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.

Job applicant FAQ

Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.

A leading global provider of professional cleaning products and services

Nilfisk was founded in 1906 by the Danish engineer P.A. Fisker. Today, the company is a world-leading global provider of professional cleaning equipment and services. More than 90% of sales are to professional customers, while the remaining part of the business is aimed at consumers.

Nilfisk’s products and services are sold in more than 100 countries and produced at 5 manufacturing sites across the globe. The company has approximately 4,500 employees and generated revenue of 996.3 mEUR in 2025. The largest single market is the US (24% of revenue), followed by Germany (15%), France (11%), Denmark (7%), and the UK (5%).

Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.