Planning and Customer Care Officer

Key Responsibilities

• Care for customers throughout the entire service journey, from quotation and contract management to audit planning, service completion, and certificate issuance.
• Act as the primary point of contact for customers, handling inquiries, requests, and complaints professionally while building strong customer relationships.
• Work closely with customers and auditors, using strong communication and problem-solving skills to explain complex topics clearly and find appropriate solutions.
• Plan, schedule, and confirm audit activities, ensuring alignment with customer needs, contractual requirements, applicable standards, and internal procedures.
• Maintain proactive communication with auditors, coordinating availability and assignments and resolving scheduling or capacity constraints.
• Manage customer portfolios, audit scheduling, and forward planning, ensuring timely service delivery and taking ownership of day-to-day planning decisions.
• Support the management of quotations, contracts, and renewals, coordinating with Sales, Technical, Finance, and other internal stakeholders.
• Maintain accurate information and high data quality in internal systems while keeping up to date with services, processes, and applicable certification requirements.

#Li-Hybrid

• Competitive salary aligned with market standards and additional benefits such as health insurance.
• Work within a well-established team in a multinational company present in over 100 countries.
• Strong focus on digitalization and customer service.
• Opportunity for hybrid work (home/office) and flexible working hours.
• Medical insurance.
• Pension Plan.
• Commuting allowance.
• Kindergarten allowance.
• Continuous learning and development.
• Positive and collaborative work environment.
  

• Previous experience in Customer Care, Planning, Operations, or a similar service-oriented environment.
• Strong customer orientation and communication skills, with a proactive and solution-focused mindset.
• Excellent planning, organizational, and prioritization skills, with the ability to manage multiple customers, activities, and deadlines.
• Strong attention to detail and accuracy, particularly when handling customer, contractual, and planning information.
• Ability to take initiative, make decisions, and solve problems in a dynamic environment.
• Strong team player, able to collaborate effectively with customers, auditors, and different internal stakeholders.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• Previous experience with management system certification and ISO standards would be an advantage but is not essential.

• Fluent Spanish and good professional English - B1/ B2.