Customer Care Agent - English + Another language

Job Description Customer Care Agent - English + Another language Sofia 7/6/26 A job that matters: your task Customer Support : You are the first point of contact for our customers, providing them with advice on our products and services and addressing their inquiries via phone, email, or chat. Data Entry & Verification : You enter and verify relevant customer data and information in our systems during the conversation and ensure that all entries are accurate and complete. Communication : You conduct conversations in European language (C1) and English (C1), both in writing and orally, ensuring that all customer inquiries are handled clearly and precisely. De-escalation : You are able to handle difficult conversations, especially in conflict situations, and ensure a solution-oriented de-escalation of upset customers. Team Collaboration : You will work closely with other departments and teams to ensure seamless customer support and notify service technicians of customer requests. Administrative Support : You will support the processing of fault and repair requests and the documentation of customer interactions. An experience that matters: your skills Language Skills : Fluent English (C1) in both written and spoken communication Fluent in any European language (C1) in both written and spoken communication Experience & Skills : Strong communication skills and enjoyment of customer interaction High service orientation and problem-solving abilities Experience in handling upset customers and de-escalation techniques Proficient in using standard end-user software, particularly MS Office Knowledge of CRM systems A workplace that matters: our offering Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust Attractive remuneration package Opportunity for flexibility with a hybrid working model Home office allowance 25 days paid annual leave Additional health insurance Employee Assistance Program (Mental Health, Legal & Financial Counselling) 102,26 EUR Food vouchers Public transportation card Employee Assistance Program (Mental Health, Legal & Financial Counselling) Optional parking space Multisport card Language training opportunity Employee referral program Brand new modern office premises in a class A business building Fresh fruits in the office Training and mentorship programs Access to over 15,000 LinkedIn Learning courses to assist in your professional development Company: dormakaba business services Bulgaria Ltd.