Customer Experience Specialist

Customer Experience Specialist Be the customer voice at Orac in Ostend: guide quotations and orders, build lasting relationships, and boost results with AI-powered tools in a supportive, collaborative team. Join Orac Customer Experience Specialist Customer Experience & Inside Sales | Ostend (Oostende), Belgium About Orac At Orac, we don't see walls as surfaces. We see them as blank canvases. What we create is not decoration, but the elements that define how a space feels. For over 50 years, we've been refining that craft. Combining tradition with innovation and design thinking with industrial precision. We work with people who care about detail. Because detail is never just a detail: it's what makes something feel right. Curious how we think and work? Discover what it means to be an Oracian. Learn more about Orac The opportunity You’re joining a team of three in Ostend who actually work as one: supporting, challenging and backing each other up every day. A role where you grow fast: real responsibility from day one, with structured guidance as you get up to speed. A commercial mission that matters: the customers you win and grow directly contribute to Orac’s ambitions in Benelux. A modern toolkit: Salesforce and AI-powered prospecting tools. You’ll learn to use them and make them yours. A team culture where initiative is noticed, not ignored. What you’ll be doing You’re the person customers remember from first contact to long-term relationship. You handle customer questions from A to Z by phone or email, always in a professional and customer-friendly way. You process quotation requests, orders and returns accurately and efficiently. You answer product questions and think along on project requests. You manage your pipeline in Salesforce (our CRM) and use AI tools to sharpen your outreach, track results and work smarter. You grow existing accounts and actively work to prevent churn, always keeping the customer’s experience front of mind. You follow up inbound leads, qualify opportunities and grow existing accounts through upselling and cross-selling. You reach out proactively to new and existing customers by phone, email and digital tools. You don’t wait for leads to come to you. What success looks like Within 30 days: You know Orac inside out. You’ve shadowed the team, completed your first Sales Excellence training and you’re picking up your first leads. Within 60 days: You independently manage lead follow-up. You understand the Benelux market and you’re building your first customer relationships. At 90 days: You’re running your first outreach campaigns, you’ve had your first wins and you’re a full part of the team. What you bring Fresh graduate or early career: Bachelor’s or Master’s in business, marketing or a related field. 0 to 2 years of experience, a strong internship in sales or customer contact is a great start. Genuinely curious. You ask questions, connect the dots and look for better ways of doing things without being asked. An AI mindset. You naturally reach for smart tools to work faster and better, and you’re curious about what AI can do for sales. Commercially driven. You enjoy spotting opportunities and get energy from following through on them. A real team player who takes ownership. You show up, speak up and follow through. Confident on the phone and in writing, and happy to make the first move. Structured and organised. You can manage a busy pipeline without dropping the ball. Fluent in Dutch and English. Confident enough in French to make that first contact count Not sure you tick every box? If this role feels right to you and you recognise yourself in the way we work , we'd still like to hear from you. What makes this role worth it We give personality to walls and opportunities to personalities. Real responsibility from day one, in a role that grows with you. An attractive salary package including net allowance, meal vouchers, group insurance and DKV hospital insurance. Exclusive perks: employee discounts on Orac products, plus deals with 200+ partner companies across travel, fashion, food, electronics and entertainment. An office in Ostend, with home working flexibility as you grow into the role. A stable, family-owned company with an international scope and genuine long-term career perspective. A working environment that embraces digital tools and AI to make sales smarter. At Orac , passion, inspiration and loyalty are more than words. They shape the way we work together. We offer a dynamic, stable environment where your commercial impact is seen and rewarded. We look forward to welcoming you in the team! If that sounds like you, you'll feel at home here. Looking forward to your application. After submitting your CV, you can expect feedback within one week Interviews and next steps will be communicated to shortlisted candidates Department Sales and Customer Experience Locations Ostend Remote status Hybrid Employment type Full-time