Customer Order Operations Manager (CCOE)

• Do you enjoy organizing processes, working with documents and numbers, and seeing tasks through completion?

• Would you like to support customer orders — from checking data and coordinating contract approvals to issuing invoices and obtaining signed documents?

• Are you keen to join the Ukrainian team of a global IT company and help colleagues in Sales, Finance and Legal work together effectively?

Location: Ukraine | Work arrangement: Hybrid or Remote | Employment type: Full-time | Reporting to: General Manager Ukraine

Language requirements: Fluent Ukrainian for spoken and written business communication; English sufficient for day-to-day communication with international colleagues.

We are looking for an Operations Manager to join the team at SoftwareOne’s Ukrainian office. This is a hands-on sales operations role: you will help turn agreed commercial terms into accurately prepared contracts, orders and invoices, and ensure the related documentation process is completed.

You will work at the intersection of Sales, Legal, Accounting and order processing teams. Your focus will be on data accuracy, timely approvals, clear status updates and properly documented operations for the Ukrainian office. The role primarily involves supporting transactions, customers and colleagues, rather than acquiring new customers or implementing technical solutions.

Key Responsibilities:

• Collect the information required to process transactions from Account Managers, check it for completeness and clarify any missing details before processing begins.

• Prepare contracts, addenda and supporting documents using approved templates; coordinate the review of non-standard terms with Legal and Finance.

• Coordinate internal approvals and document signing, upload documents to internal systems and keep their statuses up to date.

• Create and update customer records in CRM and ERP systems at the request of the Sales team, checking customer details and data consistency across systems.

• Create orders in the ERP system in line with agreed transaction terms; verify that all necessary approvals are in place before submitting orders for placement.

• Coordinate the handover of approved orders to processing teams, track their status and communicate promptly with Account Managers.

• Prepare invoices and any necessary adjustments, checking that amounts, deadlines and payment schedules match approved contracts and calculations, including those for multi-year agreements.

• Maintain operational records of invoices and payments, reconcile information with Finance and provide Account Managers with up-to-date statuses for customer follow-up.

• Manage the exchange of contracts and source accounting documents through document management systems and other approved channels: upload documents, monitor signing statuses and retain signed copies.

• Provide Accounting with documents and information within your area of responsibility; work with Account Managers and colleagues to resolve discrepancies and follow up on missing documents, without taking over the accounting function.

• Set up customers on the marketplace and customer portal, and arrange user access in accordance with contracts and approved permissions.

• Maintain an organized electronic archive, update departmental templates and procedures, and suggest ways to simplify recurring operations without compromising control or accuracy.

• Sales support & time management: Excellent organizational skills to handle administrative tasks, monitor targets, manage priorities, and engage effectively with customers
• Industry & product knowledge: Deep understanding of industry trends and the company’s product/service portfolio to provide informed, value-added guidance to customers
• Customer insight & data analysis: Ability to leverage customer data to build relationships and generate actionable insights that inform strategy and decision-making
• Financial analysis & forecasting: Proficiency in interpreting financial and market data to guide business and investment decisions
• Process improvement & best practices: Experience applying scalable, repeatable processes and identifying opportunities to improve systems and practices
• Project management & methodology: Familiarity with frameworks like Agile, SCRUM, Lean, Six Sigma, Waterfall, or Kanban to structure project delivery effectively
• Sales methodology & solution selling: Understanding of the sales framework and ability to apply it throughout the sales process to drive results
• Customer engagement & solution tailoring: Strong communication and consultative skills to deliver credible, tailored solutions that address customer needs

What’s on offer:

Our company benefits vary based on your location, but always include:

• Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)
• A mentor who supports your successful start and is at your side with advice and action
• President’s Club: Recognition awarded by leadership and your peers
• Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship
• Lifelong education: A variety of training and development opportunities
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career