Customer Outreach Representative

VecApp | Sales outreach and trial coordination

Location: Remote, Nigeria

Engagement: Part-time

Reports to: Sales Lead

About VecApp

VecApp helps organizations do more with the people and resources they already have. We combine software with practical guidance to simplify operations, improve coordination and help teams work more effectively.

The opportunity

We are looking for a reliable, thoughtful communicator to help us reach prospective customers in the United States. You will research potential customers, make outbound calls, follow up with interested contacts and help suitable prospects take the next step toward using VecApp.

This is primarily a sales outreach and follow-up role. You will introduce the relevant offer, understand the prospective customer’s needs and arrange the appropriate next step. Product demonstrations, implementation decisions and technical troubleshooting are handled by the relevant VecApp team members.

Your responsibilities

· Research prospective customers and identify relevant decision-makers and operational contacts using publicly available business information. Check contact details and keep prospect lists organized.

· Make outbound calls during agreed US business-hour windows. Use our problem-led approach to start relevant, respectful conversations rather than simply reading a feature list.

· Understand how the prospective customer handles the work today, what needs to improve, who is involved in the decision and whether the available VecApp product fits. Record requirements we cannot currently meet.

· Explain the approved 30-day guided launch offer, send relevant resources and help suitable prospects book a demonstration or begin a trial. Use only approved product and pricing information.

· Follow up on website inquiries, requested demonstrations, referrals and unanswered outreach. Personalize follow-up to the prospective customer’s stated need and respect requests to stop contact.

· Keep the customer relationship management system, or CRM, current: contact details, source, need, conversation notes, stage, next action, owner and due date. Avoid duplicate customer records.

· Coordinate appointments, reminders and handoffs. Help customers on a trial access the onboarding kit and schedule their three check-in sessions; route product questions and blockers to the right person.

· Provide a concise weekly report on activity, qualified conversations, meetings held, trial interest, objections and issues needing attention. Suggest improvements to scripts and outreach.

Skills and personal qualitiesWhat you should bring

· Clear spoken and written English, attentive listening and the ability to explain software benefits in simple, friendly language.

· Confidence making outbound calls, asking discovery questions and handling objections without pressuring the prospect.

· Strong follow-through, accurate note-taking and comfort using a CRM, email, spreadsheets and online meeting tools.

· Reliable attendance, a quiet calling environment, access to a suitable computer and headset, stable internet and a practical plan for power or connectivity interruptions.

· Availability to work agreed hours overlapping US Central Time business hours.

· Good judgment when handling contact information and the ability to follow approved communication, access and data-handling procedures.

· Patience, resilience and a respectful approach to rejection, objections and busy prospective customers.

· Initiative and personal accountability: organize your work, meet agreed commitments and flag obstacles early.

· Willingness to learn the product, use feedback and improve your conversations, follow-up and use of sales tools.

Experience in outbound sales, appointment setting, customer service or software sales is preferred. Familiarity with organizational operations and speaking with business decision-makers is helpful. A particular degree is not required.

Expected work standards

· Relevant conversations with prospective customers and their decision-makers or operational contacts, with clear needs and next steps recorded.

· Qualified demonstrations or conversations booked and attended, and suitable prospects progressing toward a trial.

· Timely follow-up, complete CRM records and reliable appointment coordination.

· Accurate representation of VecApp, useful customer feedback and respectful handling of objections and contact preferences.