Customer Service Representative

Company Description SkywardOps is a technology consulting company that helps enterprises scale securely and efficiently in the cloud. The organization specializes in bespoke cloud scalability solutions, modern DevOps practices, and robust software development services. By combining technical expertise with strategic consulting, SkywardOps supports clients in building innovative and resilient digital infrastructures. Team members collaborate with a diverse range of industries, contributing to secure, high-performing, and future-ready technology environments.
Role Description The Customer Service Representative is a full-time remote role focused on supporting clients who use SkywardOps’ technology and consulting services. Day-to-day responsibilities include responding to customer inquiries via email, phone, or chat, troubleshooting basic service issues, and escalating complex technical questions to the appropriate teams. The role involves ensuring a positive customer experience by providing clear information, tracking support requests, and following up to confirm resolution. The Customer Service Representative will document interactions in the CRM system, collect feedback to improve services, and collaborate closely with operations, technical, and account management teams to maintain high customer satisfaction.
Qualifications

• Demonstrated skills in Customer Service and Customer Support, with experience handling inbound inquiries and resolving issues.
• Ability to drive Customer Satisfaction through timely, accurate responses and effective problem-solving.
• Experience enhancing Customer Experience, including active listening, empathy, and clear communication.
• Background working as or with Customer Service Representatives in a technology, SaaS, or consulting environment is preferred.
• Strong written and verbal communication skills, with proficiency in English and a professional, customer-focused tone.
• Comfort with remote work, including reliable internet access, good time management, and the ability to work independently and in distributed teams.
• Familiarity with ticketing systems or CRM platforms (e.g., Zendesk, Salesforce, HubSpot) is beneficial.
• High school diploma or equivalent required; additional education or certifications in business, communications, or IT support are a plus.