Customer Service Specialist (L2 IT Support) with Swedish (K/M) - RELOCATION TO BUDAPEST

Hiring Company is an international organization delivering business and technology support services across multiple European markets. Due to ongoing growth, we are looking for a Swedish-speaking IT Service Desk Specialist to join a dynamic and multicultural team.

This role offers an opportunity to combine customer interaction with technical problem-solving while developing your IT support expertise in a professional corporate environment.

Previous experience in IT Service Desk, Help Desk, Technical Support, or Customer Support is an advantage, but motivated candidates with a strong interest in IT are also encouraged to apply.

Working model:

Hybrid | 2 days per week from the office

Working hours:

Monday-Friday | Shifts scheduled between 7:00 and 17:00 CET

Recruitment is led by a professional team of consultants from Poland who will support you at every stage of the process.

Responsibilities:

• Providing technical support to Swedish-speaking end users via phone, email, and ticketing systems
• Handling incidents and service requests in line with internal procedures and service standards
• Troubleshooting application, software, and infrastructure-related issues
• Delivering remote support and ensuring timely issue resolution
• Maintaining accurate documentation in the ticket management system
• Identifying recurring issues and contributing to service improvements
• Supporting team members with day-to-day operational queries
• Participating in quality assurance and continuous improvement initiatives
• Ensuring a high level of customer satisfaction and service excellence

Requirements:

• Fluent Swedish (written and spoken)
• Good command of English for daily communication in an international environment
• Previous experience in IT Service Desk, Help Desk, Technical Support, or Customer Support is an advantage, but motivated candidates with a strong interest in IT are also encouraged to apply
• Strong communication and problem-solving skills
• Customer-focused mindset and willingness to help others
• Ability to prioritize tasks and work efficiently in a dynamic environment
• Willingness to learn new technologies and develop technical skills
• High school diploma or equivalent education
• Availability to work in shifts between 7:00 and 17:00 CET

Nice to have:

• Experience working with ticketing systems
• Familiarity with ITIL-based support processes
• Knowledge of Microsoft environments and common business applications
• Experience in an international support organization

Benefits:

• Cafeteria package
• In-house trainings
• Company insurance
• Language course reimbursement
• Free medical services (Medicover)
• All You can Move Sportpass + other discount fitness options